Nolan Frank
Douglassville
Summary
Proven team player with a track record of enhancing customer engagement at Gap Outlet, I do well in fast-paced environments, showcasing reliability and exceptional problem-solving skills. I know how to handel cash and can perform customer service to boost sales conversion rates, significantly improving the shopping experience.
Overview
3
3
years of professional experience
Work History
Retail Associate
Gap Outlet
10.2024 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
Restaurant Waiter
Hangar 5 Grille
07.2023 - 10.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Activities Assistant
Kadima Rehabilitation
01.2023 - 06.2023
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
HVAC Assistant
HVAC Contractor
07.2022 - 11.2022
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Maintained safe work environments by adhering to strict safety protocols and guidelines.
Retail Sales Associate
Tommy Hilfiger
04.2022 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
No Degree - Computer Science
Montgomery County Community College
Blue Bell, PA01-2027
High School Diploma -
Owen J Roberts
Pottstown, PA06-2022
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Store maintenance
- Verbal and written communication
- Cleaning and sanitizing
- Approachability
- Self-directed learning
- Brand representation
- Sales promotion
- Hospitality and accommodation
- Time management
- Teamwork and collaboration
- Customer assistance
- Customer service
- Problem-solving
- Cash handling
Timeline
Retail Associate
Gap Outlet
10.2024 - Current
Restaurant Waiter
Hangar 5 Grille
07.2023 - 10.2023
Activities Assistant
Kadima Rehabilitation
01.2023 - 06.2023
HVAC Assistant
HVAC Contractor
07.2022 - 11.2022
Retail Sales Associate
Tommy Hilfiger
04.2022 - 07.2022
No Degree - Computer Science
Montgomery County Community College
High School Diploma -
Owen J Roberts
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