Christine Guy
Ligonier
Summary
Dynamic supervisor with extensive experience in staff training and conflict resolution, fostering team development and implementing robust safety protocols to ensure compliance and deliver high-quality service in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Supervisor
Idlewild And Soakzone
Ligonier
05.2021 - Current
- Supervised a team of 15 employees during daily operations.
- Supervised daily operations of amusement park attractions and guest services.
- Trained and mentored staff on safety protocols and customer service standards, fostering a knowledgeable and customer-focused team.
- Resolved guest complaints efficiently, contributing to a consistently positive guest experience.
- Monitored equipment functionality to ensure safe operation for guests.
- Conducted regular inspections of facilities to uphold cleanliness and safety standards.
- Implemented process improvements that streamlined operations and enhanced overall team effectiveness.
Manager
Brunson Development/Fox,subway
Ligonier
01.2015 - 08.2020
- Coordinated catering operations for diverse events, enhancing client satisfaction and meeting specific needs.
- Managed vendor relationships, ensuring timely delivery of quality supplies to support successful events.
- Developed menus tailored to client preferences and dietary requirements.
- Implemented cost control measures, maintaining high-quality service standards while optimizing resource allocation.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Managed inventory levels of food supplies required for upcoming catered events.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Ensured the quality of ingredients used in meals served at catered events.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided guidance to staff regarding proper presentation of dishes served at catered events.
- Trained staff on customer service and operational procedures.
- Managed inventory levels and coordinates supplies for multiple locations.
- Implemented safety protocols to maintain a secure work environment.
- Evaluates employee performance and provides constructive feedback.
- Develops schedules to optimize workforce productivity during peak hours.
- Monitored staff performance and addressed issues.
- Facilitates team meetings to address concerns and share updates.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance reviews for team members.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Bartender/Assistant Stewart
American Legion Post #267
Ligonier
04.2005 - 10.2016
- Coordinated training sessions for new staff and ongoing employee development.
- Coordinated catering operations for diverse events, ensuring client satisfaction and adherence to specific requirements.
- Developed menus tailored to client preferences and dietary requirements.
- Managed inventory levels of food supplies for catered events, optimizing stock availability and minimizing waste.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Ensured the quality of ingredients used in meals served at catered events.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Managed all aspects of catering operations, including planning, budgeting, and execution for events of varying sizes.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Oversees daily operations to ensure efficient service delivery.
- Trains staff on customer service and operational procedures.
- Manages inventory levels and coordinates supplies for multiple locations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed monthly reports for senior management, highlighting operational performance and identifying areas for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
BBA - Bussiness
University of Pittsburgh
Pittsburgh, PA06-1998
Skills
- Operations supervision
- Staff training
- Safety compliance
- Quality assurance
- Process improvement
- Equipment monitoring
- Inventory oversight
- Task delegation
- Customer relationship management
- Guest service
- Performance evaluation
- Decision making
- Verbal and written communication
- Effective communication
- Verbal and written communication
- Team leadership
- Processes and procedures
- Processes and procedures
Timeline
Supervisor
Idlewild And Soakzone
05.2021 - Current
Manager
Brunson Development/Fox,subway
01.2015 - 08.2020
Bartender/Assistant Stewart
American Legion Post #267
04.2005 - 10.2016
BBA - Bussiness
University of Pittsburgh