Nora Clark
Palmyra
Summary
Dynamic professional with a proven track record in leadership and customer service at Hershey Entertainment and Resorts Company. Expertise in conflict resolution and data analysis led to enhanced guest experiences and increased team productivity. Strong background in project management and research, demonstrating problem-solving and adaptability in hands-on roles. Known for strategic business operations, specializing in process optimization and effective communication to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Arrivals and Admissions Supervisor
Hershey Entertainment and Resorts Company
10.2023 - Current
- Facilitated team meetings to discuss project updates and resolve challenges.
- Trained new staff on operational procedures and company policies.
- Provided leadership and guidance, ensuring timely task completion with high standards.
- Delegated daily tasks to enhance overall group productivity.
- Resolved escalated customer complaints promptly and efficiently.
- Supervised admissions staff to ensure efficient guest processing and service quality.
- Coordinated ticket sales and reservation systems to optimize guest experiences at attractions.
- Managed team member breaks, ensuring compliance with Child Labor Laws.
Agworks Level II Intern
Commonwealth Charter Academy
10.2023 - 05.2024
- Collaborated one-on-one with scientists and doctors to support research initiatives.
- Executed laboratory procedures while maintaining a clean, aseptic work environment.
- Performed ELISA assays to facilitate data collection and analysis.
- Conducted short-term testing to evaluate experimental outcomes.
- Recorded, analyzed, and presented data findings to stakeholders.
- Delivered engaging educational tours of facility to executives and state representatives.
- Presented research findings in public forums to enhance visibility and impact.
Arrivals and Admissions Team Lead
Hershey Entertainment and Resorts Company
03.2023 - 10.2023
- Supervised team members, ensuring timely completion of tasks to high standards.
- Coordinated daily operations to enhance workflow efficiency among staff.
- Trained new employees on operational procedures and company policies.
- Maintained accurate documentation through regular audits and updates.
- Resolved escalated customer complaints promptly, improving guest satisfaction.
- Delegated tasks based on individual strengths to optimize performance.
- Assisted supervisor in establishing achievable team goals and monitoring progress.
- Provided exceptional guest service, addressing inquiries and collaborating with departments as necessary.
Agworks Intern
Commonwealth Charter Academy
01.2021 - 08.2023
- Collaborated with faculty and staff to execute lab procedures and experiments.
- Harvested, cleaned, and maintained produce for consistent quality.
- Maintained aquaponics systems to ensure optimal functioning.
- Conducted educational tours for executives, state representatives, and visitors.
- Coordinated events to enhance community engagement within the school.
- Documented all activities performed during internship for accuracy.
- Supported planning and execution of virtual and in-person field trips.
- Prepared comprehensive reports summarizing project progress and outcomes.
Arrivals and Admissions Agent
Hershey Entertainment and Resorts Company
04.2022 - 03.2023
- Ensured accountability for assigned locations and maintained operational standards.
- Handled cash transactions, refunds, sales, and troubleshooting issues efficiently.
- Resolved guest inquiries promptly, collaborating with departments as necessary.
- Provided detailed information about attractions and services to enhance guest experience.
- Managed ticket sales and reservations for events and experiences effectively.
- Coordinated team efforts to optimize operations during peak hours.
- Assisted guests with special requests, addressing concerns in a timely manner.
Education
Master of Science - Biotechnology
Elizabethtown College
Elizabethtown, PA05.2028
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA06.2024
Skills
- Leadership and team management
- Communication and interpersonal skills
- Public speaking and presentation
- Conflict resolution strategies
- Active listening techniques
- Analytical and organizational skills
- Adaptability and quick learning
- Positive attitude and patience
- Writing and documentation skills
- Customer service excellence
- Cash handling procedures
- Laboratory techniques and protocols
- Data analysis and interpretation
- Project management methodologies
- Problem-solving abilities
- Time management expertise
- Verbal and written communication
- Attention to detail
- Microsoft office
Accomplishments
National Honors Society, Member of the National Honors Society in Commonwealth Charter Academy.
Timeline
Arrivals and Admissions Supervisor
Hershey Entertainment and Resorts Company
10.2023 - Current
Agworks Level II Intern
Commonwealth Charter Academy
10.2023 - 05.2024
Arrivals and Admissions Team Lead
Hershey Entertainment and Resorts Company
03.2023 - 10.2023
Arrivals and Admissions Agent
Hershey Entertainment and Resorts Company
04.2022 - 03.2023
Agworks Intern
Commonwealth Charter Academy
01.2021 - 08.2023
Master of Science - Biotechnology
Elizabethtown College
High School Diploma -
Commonwealth Charter Academy