Norma Silver
Chester Springs
Summary
Strategic and solutions-oriented contracting leader with deep expertise in designing and implementing global contracting strategies that drive executional excellence and regulatory compliance. Skilled in developing workflows, contracting playbook, and a negotiations guidebook in collaboration with Legal and cross-functional stakeholders. Proven ability to optimize resource deployment through planning, resolve complex contracting issues through risk-based decision-making, and serve as a subject matter expert on business acquisitions. Adept at leading and mentoring contracting teams, managing vendor relationships, and ensuring quality and timeliness across all aspects of HCP/KOL contracting operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director, Global KOL Contracting Team Lead
PFIZER, INC
02.2024 - Current
- Lead the execution of complex, high-priority global initiatives related to Key Opinion Leader (KOL) contracting/engagement across therapeutic categories.
- Design and implement business strategies and operational models for HCP/KOL engagement processes.
- Direct and develop a global team of GKOL contracting specialists, including both U.S. and international colleagues.
- Establish and maintain team infrastructure for knowledge management, training, coaching, mentoring, and performance development.
- Oversee workload distribution, resource planning, and business continuity strategies.
- Ensure all KOL/HCP engagements comply with regulatory and country-specific requirements.
- Lead continuous improvement initiatives to enhance compliance, efficiency, and system usability.
- Collaborate with system owners and digital developers to define and implement system enhancements.
- Drive alignment and productivity across cross-functional teams involved in KOL engagement planning and execution.
- Lead team-initiated special projects to advance contracting processes and stakeholder experience.
Global KOL Services Team Leader
PFIZER, INC.
01.2019 - 02.2024
- Provide operational leadership to direct reports
- Train, coach, mentor existing and new team members
- Perform annual reviews and support team individual development plans
- Conduct workload analysis and forecasting to direct enhancements to work allocation plans
- Lead individual projects, as well as participate in cross functional team efforts, to improve current system functionality
Global KOL Operations Manager
PFIZER, INC.
01.2012 - 01.2019
- Assisted with the development of the Global KOL Operations role within Pfizer Inc.
- Developed best practices and process for designee assistance within the Engage system for HCP/KOL contracting and operational design
- Lead the migration of data from Wyeth database to a new Pfizer KOL database while following compliance requirements and guidelines
Coordinator/KOL Database Trainer and Administrator
ADVANCED HEALTHMEDIA
01.2008 - 01.2012
- Company Overview: Wyeth Pharmaceuticals (onsite vendor)
- Assist in maintenance, updating, training and client assistance with Global KOL database system
- Create new Key Opinion Leader profiles, send out Data Privacy Acknowledgements and modify existing profiles
- Assist GOLR Directors with special projects supporting asset teams
- Facilitate the distribution of press release by consulting with product attorney and GOLR Director to determine HCP distribution list that compliantly abided by country privacy laws
- Respond to all client service issues involving system issues and maintenance
Education
Masters of Business Administration (MBA) -
DeSales University
Bachelor of Science - Marketing
Philadelphia University
Skills
- Interpersonal relationship building
- Strategic planning
- Team management
- Issues resolution
- Contract administration
- Contract negotiation
- Project management
- Process improvement
- Relationship building
Certification
- SixSigma Green Belt Achievement Villanova University
Timeline
Director, Global KOL Contracting Team Lead
PFIZER, INC
02.2024 - Current
Global KOL Services Team Leader
PFIZER, INC.
01.2019 - 02.2024
Global KOL Operations Manager
PFIZER, INC.
01.2012 - 01.2019
Coordinator/KOL Database Trainer and Administrator
ADVANCED HEALTHMEDIA
01.2008 - 01.2012
Bachelor of Science - Marketing
Philadelphia University
Masters of Business Administration (MBA) -
DeSales University
Similar Profiles
Boris BraylyanBoris Braylyan
Vice President / Information Management at Pfizer, IncVice President / Information Management at Pfizer, Inc
Roger L. Luebbe, CPARoger L. Luebbe, CPA
Finance Director at Pfizer, IncFinance Director at Pfizer, Inc
Rhett BrownRhett Brown
Oncology Account Specialist at Pfizer, IncOncology Account Specialist at Pfizer, Inc
Hunter SarmentoHunter Sarmento
Fire Alarm Service Sales Representative at Oliver Fire Protection & SecurityFire Alarm Service Sales Representative at Oliver Fire Protection & Security
Bryn BurlingtonBryn Burlington
Swim Instructor, Lifeguard, Deck Assistant at Goldfish Swim School & Goldfish Swim School FranchisingSwim Instructor, Lifeguard, Deck Assistant at Goldfish Swim School & Goldfish Swim School Franchising