Norma White
East Stroudsburg
Summary
Compassionate and respected double board-certified Acute Care and Psychiatric Mental Health Nurse Practitioner with over 18 years of experience in medical and psychiatric care. Dedicated to improving mental health outcomes through evidence-based treatment, strong interdisciplinary collaboration, and culturally sensitive care. Seeking opportunities to collaborate with mental health providers and to support long-term care facilities in ensuring CMS-compliant, patient-centered care.
Highly qualified and board certified Psychiatric and Acute care driven to build strong relationships with patients and families. Acts as patient advocate to achieve best possible outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Founder and Dual Certified Nurse Practitioner
Uplift Health LLC
12.2024 - Current
- Serve as owner and clinical director overseeing all aspects of business operations, compliance, payer relations, and quality assurance.
- Conduct comprehensive psychiatric evaluations and follow-up appointments for clients aged 13 and older through secure telehealth and in-person visits in New Jersey and Pennsylvania.
- Provide medication management, ensuring safe, effective, and individualized treatment plans aligned with best practice guidelines.
- Partner with nursing homes and assisted living facilities to deliver psychiatric consultation services, including: Routine on-site and emergent virtual medication management, Education and support for residents, families, and interdisciplinary staff, Collaboration with facilities to meet CMS quality measures, including Gradual Dose Reductions (GDRs) and reduction in polypharmacy.
- Collaborate with home care agencies as the provider of record for psychotherapy.
- Develop and maintain policies for credentialing, compliance, and clinical documentation consistent with state and federal telehealth regulations.
- Lead initiatives to expand access to culturally sensitive, holistic mental health services across diverse populations.
- Manage practice growth, marketing, and strategic partnerships to strengthen community and facility-based psychiatric care access.
- Ensure high standards of patient safety, confidentiality, and continuity of care through structured follow-ups and collaborative treatment planning.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
Clinical Supervisor – Psychotherapy
Caring People
09.2025 - Current
- Serve as provider of record for Medicare Part B psychotherapy services under “incident to” billing guidelines.
- Review and co-sign documentation prepared by licensed social workers to ensure CMS compliance and billing accuracy.
- Lead and directed team of 5 clinical personnel and support staff.
Psychiatric Nurse Practitioner
Capital Psychiatry Group
08.2025 - 10.2025
- Provide comprehensive psychiatric evaluations and diagnostic assessments for adult patients in both in-person and telehealth settings.
- Manage a daily caseload of 10-18 adult patients, balancing new intakes and follow-up visits.
- Deliver medication management services, including initiation, titration, and monitoring of psychotropic medications.
- Conduct follow-up appointments to evaluate treatment effectiveness, adjust medication plans, and monitor side effects.
- Utilize the New Jersey Prescription Monitoring Program (NJ PMP) to ensure safe prescribing and prevent controlled substance misuse.
- Perform electronic prescribing (e-prescribe) for efficiency, compliance, and patient safety.
- Provide patient education on diagnoses, treatment options, and medication adherence strategies.
- Ensure care delivery is evidence-based, culturally sensitive, and patient-centered for diverse populations.
Behavioral Health Nurse Practitioner
Vital Healthcare Solutions
01.2025 - 07.2025
- Conduct comprehensive psychiatric evaluations and diagnostic assessments for adult and geriatric patients in a nursing home setting.
- Manage a daily caseload of 16-20 residents, balancing new patient assessments and follow-up visits.
- Provide medication management services, including initiation, titration, and monitoring of psychotropic medications.
- Prescribe medications in compliance with state and federal regulations, ensuring safe and effective treatment plans.
- Assist the nursing home with Gradual Dose Reductions (GDRs) to meet CMS requirements and optimize psychotropic prescribing practices.
- Collaborate with nursing staff, primary care providers, and interdisciplinary teams to coordinate holistic patient care.
- Monitor patients for side effects, adherence, and therapeutic response, making timely adjustments to treatment.
- Document assessments, treatment plans, and follow-ups accurately in the electronic health record (EHR).
- Provide education and support for residents, families, and interdisciplinary staff on diagnoses and medication use.
- Ensure care delivery is evidence-based, patient-centered, and tailored to the unique needs of geriatric populations.
Director of Clinical Operations
Optum United Health Group
06.2019 - 12.2024
- Oversee a team of over 80 Nurse Practitioners and Registered Nurses providing high quality care to long-term care residents.
- Strategize, develop, and direct operations of the health services department to ensure provision of high quality, cost-effective medical services.
- Development and management of budget related medical care.
- Works with the site medical expense team to provide direction for actions to control targeted costs for inpatient and outpatient services.
- Ensure compliance with State and Federal regulations, as well as company policies and procedures.
- Conduct regular agenda driven meetings with staff to address issues, concerns, and to communicate corporate and site-specific philosophy.
- Oversee the integrity of the patient-data base system to ensure consistency in the data entry and integrity.
- Strategize with the senior staff regarding program expansion and business development.
- Engage and drive all staff in implementing activities to meet business goals.
Director of Care Management
VillageCare Max (Managed Long-Term Care)
10.2018 - 05.2019
- Oversee a team of over 80 RN Care Managers and 20 RN Care Manager Supervisors responsible for case managing and coordinating care for MLTC members.
- Manage operations of enrollment, utilization, and care management functions, ensuring efficiency and compliance with applicable regulations and the plan’s contract with the New York State Department of Health.
- Monitor performance ensuring that productivity standards are met.
- Lead the development of care management models to improve the efficiency and effectiveness of care delivery.
- Organize teams and provide for their professional development, leadership and mentoring.
- Oversee training efforts related to assessments, utilization management, and clinical protocols.
- Execute strategic utilization management plans, mobilize resources to accomplish results, monitor outcomes, and evaluate operations for continual performance improvement.
Interim Executive Director
VillageCare
07.2018 - 10.2018
- Oversee Health Home program of over 100 staff responsible for coordinating care for Medicaid eligible individuals with multiple chronic conditions.
Quality and Compliance Manager
VillageCare
05.2018 - 07.2018
- Develop and execute quality improvement and compliance programs for Health Home.
- Have oversight of clinical integrity of documentation, quality of care provided, visits utilization, adherence to care plan, and evidence of communication.
- Prepare data and reports on clinical quality outcomes and other key performance indicators.
- Track and report compliance with Health Home requirements mandated by federal, state, and funding agencies and by business partner contractual obligations.
- Work closely with leadership staff to identify any gaps in care and develop pathways/policies and protocols.
- Assist in training staff to promote good quality practices and ensure compliance with regulations.
- Perform compliance monitoring and quality assurance activities and make recommendations for corrective action plans required to improve compliance and quality.
Director of Clinical Operations, Transforming Clinical Practice Initiatives CMS Grant
New Jersey Innovation Institute
10.2015 - 05.2018
- Support development, introduction, execution, and assessment of clinical programs at physician practice and hospital levels by conceptualizing clinical and operational strategies.
- Render oversight into the creation and deployment of workflows, educational curricula, and evaluation methodologies supporting physician practice and hospital quality initiatives.
- Serve as the co-supervisor of a team of 30 practice transformation coaches.
- Maintain active involvement in formulation of training and delivery of educational and evaluative materials and programs that incorporated Practice Transformation Network (PTN) clinical practice.
- Enhance reimbursement and patient outcomes through provision of education on Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) legislation to practicing clinicians.
- Drive full efforts in leading the following responsibilities: Completion of time-sensitive CMS requirements including quarterly progress reports, annual performance reports, and PTN-wide assessment and enhancement initiatives supporting TCPI’s mission and attainment goals as well as work plan development, phase progression, key performance indicator (KPI) performance, clinical quality measures improvement, and cost savings targets.
Nurse Practitioner
Complex Care Solutions
01.2013 - 01.2017
- Perform in-home annual assessment of high-risk health plan members which includes assessment of physiological, psychosocial, environmental, and health-related behavior domains.
- Drive efforts in improving communication and collaborative relationships with interdisciplinary care team members.
- Carry out different tasks including coordinating community resources; determining opportunities for health promotion and illness prevention; and offering member education.
- Efficiently minimized and eliminated fragmentation, duplication, and gaps in treatment plans by emphasizing continuity of care.
Transitions in Care Director, Delivery System Reform Incentive Payment (DSRIP) Program Project Manager
East Orange General
03.2014 - 10.2015
- Developed a Transition in Care Program that served the indigent population in alignment with the requirements for the Delivery Service for Reform Incentive Payments program.
- Performed multiples duties, such as executing comprehensive review of medical history, physical examinations, diagnosis and treatment, pharmacological intervention, and counseling to patients in the home, outpatient clinic, skilled-nursing facilities, and other outpatient settings including delivering follow-up care to cardiac and general medical patients discharged from the hospital.
- Fostered continuity of care by conducting referrals to specialty services including, but not limited to, home health agencies and skilled-nursing facilities.
- Responsible for recruitment and training of Transition in Care staff.
- Responsible for budgeting controls in accordance with DSRIP grant funding.
- Generated quarterly progress reports and performance measures data in compliance with the Centers for Medicare and Medicaid Services and the New Jersey Department of Health to attain requirements for DSRIP participation.
Readmission Reduction Program / Transition in Care Director
Bayonne Medical Center, Christ Hospital, Hoboken University Medical Center & CarePoint Health Plans
02.2012 - 03.2014
- Established and managed the Readmission Reduction Program/Transition that provided home visits to patients discharged home, to skilled-nursing facilities, and long-term acute care hospitals with a primary diagnosis of congestive heart failure, acute myocardial infarction, pneumonia, and chronic obstructive pulmonary disease to minimize 30-day remissions.
Clinical Care Manager
Bayonne Medical Center
06.2010 - 02.2012
- Worked with a team of Nurse Practitioners that facilitated admissions and discharges to reduce hospital length of stay; performed to average length of stay reduction from 7 days to 4.9 days.
- Performed multiples duties, such as executing admission orders, comprehensive review of medical history, physical examinations, diagnosis and treatment, pharmacological intervention, and coordinating discharges with the case management team to facilitate transitions of care.
- Collaborated with the attending and consulting physicians to expedite efficient care for the patients.
- Participated in ethics committee to help patients and families with end-of-life care.
Nurse Practitioner, Cardio-Thoracic Intensive Care Unit
Maimonides Medical Center
Registered Nurse, Cardio-Thoracic Intensive Care Unit
University of Medicine and Dentistry of New Jersey
Registered Nurse, Catheterization Laboratory
New York Presbyterian Weill Cornell
Registered Nurse, Medical-Surgical Neurological Intensive Care Unit
Overlook Medical Center
Education
Master of Science in Nursing - Psychiatric Mental Health Nurse Practitioner
Wilkes University, Passan School of Nursing
Wilkes-Barre, PA05.2024
Doctorate in Nursing Practice - Nursing Leadership And Management
University of Medicine And Dentistry of New Jersey, School of Nursing
Newark, NJ09.2021
Master of Science in Nursing - Acute Care Nurse Practitioner
University of Medicine and Dentistry of New Jersey, School of Nursing
Newark, NJ01.2007
Bachelor of Science in Nursing - Nursing
Rutgers University
New Brunswick, NJ06.2003
Bachelor of Arts - Psychology
Rutgers University
New Brunswick, NJ05.2001
Certification
- Registered Nurse License: New Jersey, New York, Pennsylvania
- Psychiatric Mental Health Nurse Practitioner License: New Jersey, New York, Pennsylvania
- Acute Care Nurse Practitioner License: New Jersey, New York, Pennsylvania
- American Nurses Credentialing Center Board Certification: Psychiatric Mental Health Nurse Practitioner & Acute Care Nurse Practitioner
- Drug Enforcement Administration: New Jersey & Pennsylvania
- Controlled Drug Substance registration: New Jersey
- National Provider Identifier
Awards
New Jersey Hospital Association’s Community Outreach Program, CarePoint Health Bayonne Medical Center’s Neighborhood Health Center, Recipient, New Jersey Hospital Association, Readmission Reduction Program, CarePoint Health, Recipient of Quality Improvement nomination
Timeline
Clinical Supervisor – Psychotherapy
Caring People
09.2025 - Current
Psychiatric Nurse Practitioner
Capital Psychiatry Group
08.2025 - 10.2025
Behavioral Health Nurse Practitioner
Vital Healthcare Solutions
01.2025 - 07.2025
Founder and Dual Certified Nurse Practitioner
Uplift Health LLC
12.2024 - Current
Director of Clinical Operations
Optum United Health Group
06.2019 - 12.2024
Director of Care Management
VillageCare Max (Managed Long-Term Care)
10.2018 - 05.2019
Interim Executive Director
VillageCare
07.2018 - 10.2018
Quality and Compliance Manager
VillageCare
05.2018 - 07.2018
Director of Clinical Operations, Transforming Clinical Practice Initiatives CMS Grant
New Jersey Innovation Institute
10.2015 - 05.2018
Transitions in Care Director, Delivery System Reform Incentive Payment (DSRIP) Program Project Manager
East Orange General
03.2014 - 10.2015
Nurse Practitioner
Complex Care Solutions
01.2013 - 01.2017
Readmission Reduction Program / Transition in Care Director
Bayonne Medical Center, Christ Hospital, Hoboken University Medical Center & CarePoint Health Plans
02.2012 - 03.2014
Clinical Care Manager
Bayonne Medical Center
06.2010 - 02.2012
Nurse Practitioner, Cardio-Thoracic Intensive Care Unit
Maimonides Medical Center
Registered Nurse, Cardio-Thoracic Intensive Care Unit
University of Medicine and Dentistry of New Jersey
Registered Nurse, Catheterization Laboratory
New York Presbyterian Weill Cornell
Registered Nurse, Medical-Surgical Neurological Intensive Care Unit
Overlook Medical Center
Master of Science in Nursing - Acute Care Nurse Practitioner
University of Medicine and Dentistry of New Jersey, School of Nursing
Master of Science in Nursing - Psychiatric Mental Health Nurse Practitioner
Wilkes University, Passan School of Nursing
Doctorate in Nursing Practice - Nursing Leadership And Management
University of Medicine And Dentistry of New Jersey, School of Nursing
Bachelor of Science in Nursing - Nursing
Rutgers University
Bachelor of Arts - Psychology
Rutgers University