Norman Benzeleski
Bethlehem
Summary
Accomplished labor relations professional with a successful record in resolving complex contractual and grievance-related disputes as both a state labor mediator and a former union representative. Experienced in writing and interpreting contract language, grievance processes, and labor-management relations. Especially skilled in relationship-building and management. Knowledgeable of state and federal labor laws.
Overview
9
9
years of professional experience
Work History
State Labor Mediator
Commonwealth of Pennsylvania
04.2019 - Current
- Responsible for mediating more than two hundred successful contract negotiations and dozens of grievance mediations.
- Consistently built and maintained positive and successful relationships with labor unions, union members, and management leadership.
- Solved diverse and complex issues by offering creative solutions, negotiation expertise, conflict resolution skills, and, at times, knowledge of state and federal labor laws.
- Expeditiously built rapport, managed intense interpersonal conflicts, and created solutions to reach agreement, and end a 9,000-employee strike in Philadelphia.
- Successfully facilitated negotiations between Temple University and the Teaching Assistant Union (TUGSA) that ended a roughly 500-employee strike, which lasted 42 days.
- Received 3 letters from the Pennsylvania Secretary of Labor in recognition of my work, dedication, and successful results.
- Earned 2 consecutive 'Outstanding' performance reviews, which is the highest grade within the Commonwealth of Pennsylvania.
- Nominated for the Commonwealth of Pennsylvania's Emerging Leadership Program.
- Trained new mediators on effective communication and conflict resolution techniques.
Staff Representative
American Federation of State, County, and Municipal Employees
04.2016 - 04.2019
- Lead advocate, contract negotiator, and grievance handler for fourteen union shops.
- Wrote and interpreted contractual language.
- Applied knowledge of state and federal labor laws when necessary.
- Resolved conflicts between employees and employers in a professional manner.
- Attended regular labor-management meetings.
- Collaborated with leadership to develop strategic initiatives for member engagement.
- Coordinated outreach efforts to increase awareness of union benefits and services.
Education
Bachelor of Science - Social Science, Psychology, Political Science
Keystone College
La Plume, PA01.2013
Skills
- Contract negotiation
- Grievance mediation
- Labor law interpretation
- Conflict resolution
- Strategic communication
- Relationship management
Timeline
State Labor Mediator
Commonwealth of Pennsylvania
04.2019 - Current
Staff Representative
American Federation of State, County, and Municipal Employees
04.2016 - 04.2019
Bachelor of Science - Social Science, Psychology, Political Science
Keystone College
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