Nory Gonzalez
East Pittsburgh
Summary
Experienced Unit Secretary focus on the critical care environment. Over 18 year of service to patients their families and staff.
Highly competent Unit Assistant with background in healthcare settings. Experience includes managing administrative tasks, patient relations and supporting medical staff to ensure smooth unit operations. Strengths include strong organizational skills, ability to multitask efficiently, and commitment to providing high-quality support to patients and team members. Impact made by consistently contributing to improved operational efficiency and delivering superior patient care through dedicated support roles.
Overview
18
18
years of professional experience
Work History
Unit Assistant
Kaiser Permanente
Santa Clara
05.2008 - Current
- Assisted healthcare providers with patient scheduling and appointment management.
- Coordinated patient intake processes, ensuring accurate information collection.
- Managed electronic health records for seamless access to patient information.
- Maintain patient’s records up to date.
- Greet patients and their families.
- Prepare reports, order and manage office supplies as well as medical supplies.
- Ensure the unit runs efficiently and smoothly.
- Answer and direct phone calls
- Assist management and staff with company projects and fast.
- Coordinate with other departments to facilitate patient’s procedures.
Education
Some College (No Degree) - Unit Healthcare Secretary
Skyline College
San Bruno, CASkills
- Patient scheduling
- Proficiency on electronic health records
- Patient procedure coordination
- Experience Appointment management
- Strong knowledge on medical terminology
- Strict adherence to HIPAA regulations
- Exceptional verbal and written communication to interact with patients, staff and vendors
- Ability to coordinate and multitask on a fast paced environment
- Professional and compassionate care to patients and families in person or over the telephone
- High accuracy in entering patient data and managing records
- Ability to deal with patients and families who may be distressed or under stress
- Ability to remain calm during busy, fast-paced situations
- Ability to adapt to changing situations in a clinical environment
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Unit Assistant
Kaiser Permanente
05.2008 - Current
Some College (No Degree) - Unit Healthcare Secretary
Skyline College