Notia Screen
Philadelphia
Summary
Detail-oriented project assistant with expertise in organizing virtual meetings, developing mitigation strategies, and providing administrative support. Proven ability to enhance team communication and streamline processes for successful project outcomes.
Overview
4
4
years of professional experience
Work History
Project Assistant - Remote
Margaritaville ar sea
11.2024 - Current
- Assisted in the preparation of project documentation and reports.
- Organized virtual meetings and ensured timely follow-ups on action items.
- Provided administrative support to the project team, including scheduling meetings, making travel arrangements, preparing agendas, taking meeting notes and distributing minutes.
- Identified potential risks or impediments to successful completion of projects and developed mitigation strategies accordingly.
- Researched industry trends that may impact current or future projects; shared findings with colleagues regularly.
- Worked with vendors to develop cost estimates for proposed projects; monitored vendor performance throughout the duration of engagements.
- Managed project calendars, adjusting timelines and ensuring adherence to deadlines.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
Project Assistant - Remote
Xfinity Mobile
Philadelphia
01.2022 - 07.2024
- Coordinated project schedules and timelines for mobile service initiatives.
- Managed communication between team members and stakeholders.
- Facilitated training sessions for new team members on processes.
- Collaborated with cross-functional teams to streamline workflow processes.
- Maintained accurate records of expenses associated with each individual project.
- Provided technical assistance related to software applications used by team members during their daily operations.
- Provided administrative support to the project team, including scheduling meetings, making travel arrangements, preparing agendas, taking meeting notes and distributing minutes.
- Identified potential risks or impediments to successful completion of projects and developed mitigation strategies accordingly.
Education
High School Diploma -
Simon Gratz HS
Philadelphia, PA06-2013
Skills
Conducts assessments of each chat/text visitor to determine the appropriate means of intervention
,
Performs risk assessments, safety planning, de-escalation, and follow-up with chat visitors
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Builds positive rapport and provides crisis intervention with a wide range of chat/text visitors
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Intervenes appropriately with suicidal chat/text visitors, including making assessments and coordinating with emergency responders when necessary
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Familiarizes with resources and provides information and referrals to visitors as appropriate
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Responds to crisis chat/text visitors as needed to support Counselors on shift
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Ensures thorough documentation is completed for all crisis chat/text interactions
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Monitors that each Counselor completes 15 chats/texts per hour and that the program responds to 2,171 chats/texts per month
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Provides daily ongoing monitoring of chats and texts to ensure quality, with Counselors expected to score a minimum of 75% on quality evaluations
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Maintains an answer rate of 85% within the first 5 weeks to retain remote work status
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Conducts weekly individual supervision sessions with Counselors and completes weekly quality assurance reports
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Completes performance evaluations and yearly reviews for Counselors
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Timeline
Project Assistant - Remote
Margaritaville ar sea
11.2024 - Current
Project Assistant - Remote
Xfinity Mobile
01.2022 - 07.2024
High School Diploma -
Simon Gratz HS