Summary
Overview
Work History
Education
Skills
Timeline
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Dee Laake

Lab Technician 2
Pittsburgh

Summary

Lab Technician at Haemonetics, skilled in laboratory testing and specimen handling. Proven track record of enhancing efficiency and accuracy through rigorous quality control and optimized processes. Known for a positive attitude and strong machine maintenance skills, contributing to improved operational outcomes and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Lab Technician 2

Haemonetics
10.2023 - Current
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Tracked collected specimens by signing, dating, and noting times of collection.

Toxicology Analyst

Three Rivers Diagnostics
03.2023 - 12.2023
  • Maintained a safe work environment by adhering to strict safety protocols and conducting regular safety audits.
  • Optimized assay performance by troubleshooting issues related to sample matrix interference or instrument malfunctions.
  • Enhanced laboratory efficiency by streamlining sample preparation and analysis processes for toxicology testing.
  • Reduced turnaround time for reports by implementing automated data processing and reporting systems.
  • Improved accuracy of analytical results through rigorous quality control measures and routine instrument calibration.
  • Ensured data integrity through the use of robust internal controls and external proficiency testing programs.

Immunology Lab Technician

PerkinElmer
06.2021 - 03.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Optimized system performance thorough testing and analysis.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Senior Specialist - Training and Quality

CSL Plasma
10.2019 - 06.2021
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
  • Developed customized performance improvement plans for underperforming employees, leading to significant improvements in their job performance metrics.
  • Championed continuous improvement initiatives through encouraging employee feedback on training programs, leading to ongoing enhancements in content and delivery methods.
  • Strengthened inter-departmental communication by promoting cross-training initiatives that fostered mutual understanding among team members from diverse backgrounds.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat donations.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including, geriatric, and challenging cases.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.

Education

Forensic Science

Eastern Kentucky University
Richmond, KY
05-2021

Skills

    Laboratory testing

    Test reporting

    Laboratory techniques

    Safety protocols

    Specimen handling

    Positive attitude

    Machine maintenance

    Specimen collection

Timeline

Lab Technician 2

Haemonetics
10.2023 - Current

Toxicology Analyst

Three Rivers Diagnostics
03.2023 - 12.2023

Immunology Lab Technician

PerkinElmer
06.2021 - 03.2023

Senior Specialist - Training and Quality

CSL Plasma
10.2019 - 06.2021

Forensic Science

Eastern Kentucky University

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Dee LaakeLab Technician 2