Noucheka Louisjeune

Assisted clients in navigating Florida Medicaid application processes. Supported individuals in understanding eligibility requirements and benefits. Provided guidance on necessary documentation for enrollment.

Facilitated resolution of Medicare inquiries, ensuring accurate information delivery to members.

Streamlined processing of enrollment applications and updates to ensure regulatory compliance.

Facilitated resolution of complex issues by collaborating with internal departments.

Facilitated educational sessions on plan options and benefits to enhance customer understanding.

Leveraged CRM systems to monitor interactions and execute follow-up actions.

Oversaw high volume of inbound calls, skillfully navigating multiple systems to prioritize customer needs.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume calls, ensuring timely responses and satisfactory resolutions.
• Trained new team members on customer service protocols and system navigation.
• Collaborated with cross-functional teams to enhance customer experience initiatives.
• Conducted regular follow-ups to ensure ongoing customer satisfaction and loyalty.
• Analyzed feedback data to identify trends and recommend service improvements.
• Developed training materials that streamlined onboarding processes for new hires.

• Resolved customer inquiries and complaints to enhance guest satisfaction.
• Assisted in managing reservations and coordinating room assignments.
• Provided timely information on hotel services and local attractions to guests.
• Trained new team members on customer service protocols and systems.
• Streamlined communication between departments to improve operational efficiency.
• Developed strategies to address recurring guest issues, enhancing service delivery.
• Led initiatives to implement feedback systems for continuous improvement of services.
• Mentored junior staff, promoting best practices in customer care and support.