Nydirah Oliver
Philadelphia
Summary
Ambitious Certified Nursing Assistant experienced in providing compassionate care and meeting patients' medical and personal needs. Delivered high-quality service to diverse individuals while maintaining a pleasant demeanor in challenging situations. Dedicated to promoting patient safety and satisfaction through adaptability, loyalty, and effective communication.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Penn Medicine
Philadelphia
03.2025 - Current
- Monitored vital signs and reported changes to healthcare team.
- Assisted nursing staff with patient care and daily living activities.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Assisted with patient transfers from bed to wheelchair or stretcher.
- Turned and repositioned bedridden patients to prevent bedsores.
- Documented patient information accurately in electronic health records.
- Provided emotional support to patients and families during treatment.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient admissions, discharges and transfers.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Maintained cleanliness and organization of patient rooms and equipment.
Customer Service Representative
Shake Shack
Philadelphia
11.2023 - 06.2024
- Motivated peers to excel and fostered a positive environment, enhancing team morale and collaboration.
- Conducted employee training sessions to enhance skills and knowledge.
- Conducted training sessions to improve employee skills and knowledge.
- Greeted customers, maintained cleanliness of food and stock areas, managed inventory, transferred supplies, handled cash, and balanced cash register.
Customer Server
Wawa
Philadelphia
10.2021 - 03.2022
- Greeted customers, assisted with issues, and addressed requests and complaints, issuing gift cards and escalating problems to supervisor.
- Maintained cleanliness and organization of store by stocking shelves, cleaning, emptying trash, checking expiration codes, rotating products, and removing expired items.
- Completed tasks efficiently and took initiative to support peers, contributing to team meeting deadlines.
Cashier
Rite Aid
Philadelphia
04.2018 - 01.2020
- Served as first-line contact for customer transactions by scanning items, processing payments, and handling cash.
- Acted as first-line contact with customers for transactions by scanning items, taking money, and processing payments.
- Performed additional duties such as stocking shelves, up-selling products, and redeeming coupons.
Education
Patient Care Technician Program -
Penn Medicine & West Philadelphia Skills Initiative
Philadelphia, PADegree - Major
Cheyney University of Pennsylvania
Philadelphia, PAHigh School Diploma -
Hardy Williams High School
Philadelphia, PASkills
- Medication administration
- Vital signs monitoring
- Patient monitoring
- Patient transfers
- Infection Control
- Wound care
- Basic nursing care
- Compassionate care
- End-of-life care
- Feeding assistance
- Patient hygiene management
- Emergency response
- Blood glucose testing
- Phlebotomy techniques
- EKG interpretation
- Specimen collection
- Basic life support
- Safety awareness
- Healthcare teamwork
- Team collaboration
- Staff Training
- Employee training
- Adaptable
- Attention to detail
- Problem Solving
- Customer Service
- Cultural sensitivity
- Emotional support
- Active listening
- Patient observation
- Patient positioning
- Body mechanics knowledge
- Restocking supplies
- Catheter care
- Nonviolent crisis intervention
- Physical therapy support
- Data collection
- Vitals documentation
- Information protection
- Security and Safety
- CPR certification
- Acute care
- Hospice and palliative care
- Electronic health records
- Bed preparation
- Healthy meal preparation
- Professionalism
- Cultural sensitivity
- Vital sign monitoring
- Electronic health records
- Patient monitoring
Personal Information
Title: Patient Care Technician
Timeline
Patient Care Technician
Penn Medicine
03.2025 - Current
Customer Service Representative
Shake Shack
11.2023 - 06.2024
Customer Server
Wawa
10.2021 - 03.2022
Cashier
Rite Aid
04.2018 - 01.2020
Patient Care Technician Program -
Penn Medicine & West Philadelphia Skills Initiative
Degree - Major
Cheyney University of Pennsylvania
High School Diploma -
Hardy Williams High School