Nyla Wallace
Elkins Park
Summary
Dynamic professional with a proven track record in customer service and multitasking, honed at TJX Companies and various fast-paced environments. Excelled in fostering customer relationships, enhancing team collaboration, and streamlining operations. Demonstrates exceptional problem-solving and cash handling abilities, significantly improving customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Sales Associate
TJX Companies
07.2023 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Crew Member
Dunkin Dounts
06.2022 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Tropical Smoothie Cafe
08.2021 - 06.2022
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
No Degree -
Pennsylvania State University
Reading, PA05-2028
High School Diploma -
Cheltenham High School
Wyncote, PA06-2024
Skills
- Customer service
- Multitasking and organization
- Teamwork and collaboration
- Clear communication
- Time management
- Cleaning
- Problem-solving skills
- Attention to detail
- Listening skills
- Reliable and punctual
- Goal oriented
- Cash handling
Timeline
Sales Associate
TJX Companies
07.2023 - 01.2025
Crew Member
Dunkin Dounts
06.2022 - 08.2022
Crew Member
Tropical Smoothie Cafe
08.2021 - 06.2022
No Degree -
Pennsylvania State University
High School Diploma -
Cheltenham High School
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