Nylah Roland-Washington
York
Summary
Organized administrative professional specializing in client support and office coordination. Experienced in managing records, scheduling, and data tracking within high-volume environments. Committed to maintaining confidentiality and enhancing operational efficiency. Pursuing HR Assistant or HR Coordinator role to apply skills in human resources management.
Overview
6
6
years of professional experience
Work History
Deli Restaurant Worker
Rutter's
York
06.2022 - Current
- Delivered high-volume customer service, ensuring professional and efficient interactions
- Managed food preparation, register duties, and operational tasks simultaneously
- Follow safety procedures and operate equipment according to guidelines
- Worked with team members to enhance workflow and uphold service standards
- Adapt quickly to shifting priorities and customer needs
Kinney Center for Autism Education and Support
Saint Joseph's University
Philadelphia
09.2022 - 12.2022
- Delivered one-on-one support through structured behavioral strategies to enhance client skills
- Facilitated communication, independence, and coping skill development for client growth
- Cultivated rapport to encourage active engagement in scheduled activities
- Documented client progress, behavior trends, and skill development
- Followed individualized plans and maintained consistency with protocols
Center for International Programs
Saint Joseph's University
Philadelphia
10.2020 - 05.2022
- Coordinated inquiries, scheduling, and office operations to enhance visitor experience
- Acted as first point of contact for students and visitors
- Developed and distributed informational flyers to effectively communicate program offerings
- Organized and maintained records using Excel spreadsheets
- Executed administrative tasks including filing and documentation to maintain organized office records
Education
Bachelor of Science - Psychology
Saint Joseph's University
Philadelphia, PA05-2025
Skills
- Employee and Client Relations
- Schedule management
- Data management
- Records management
- Client relations
- Attention to Detail
- Multitasking
- Confidential Records Handling
Affiliations
- Order of the Eastern Star, Deborah Chapter 26 Member — November 5, 2025
Timeline
Kinney Center for Autism Education and Support
Saint Joseph's University
09.2022 - 12.2022
Deli Restaurant Worker
Rutter's
06.2022 - Current
Center for International Programs
Saint Joseph's University
10.2020 - 05.2022
Bachelor of Science - Psychology
Saint Joseph's University