Salesforce
OBIANUJU GRACE AKUTA
Willow Grove,PA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Resilient and willingness to learn, and collaborate effectively with other team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Sales Agent(Licensed)
OPTUM
10.2020 - Current
- Handle inbound call in a high-volume call Center, managing provider and customer claim and benefit inquiries for new and current Medicare members, enrolling member into Medicare supplement, Medicare advantage and Medicare Part D prescription plans
- Schedule call back appointments to provide excellent customer services and additional sales support for new and current client as needed
- Maintain state licenses requirements, keep abreast of all regulatory changes and requirements, complying with HIPAA regulations related to plan sales
- Service new and current AARP members, providing sales recommendation that meet with the members budget, assisting with annual dues and premium payments
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Set and achieved company defined sales goals, meets and exceeds the monthly sales rate of 22% and 24%
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
LPN
PITC Institute
04.2023 - 07.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications via oral, and intramuscular injections and monitored responses.
- Performed regular rounds to check on well-being of patients.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delivered emotional support to patients and families during challenging times.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
Retail Floor Associate Part-time
The Home Depot
03.2020 - 05.2022
- Ask customers open ended questions and listen to responses about their projects and product needs
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Proved successful working within tight deadlines and fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Representative
Optum
09.2018 - 10.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards, answered approximately 40 inbound calls .
- Addressed customer account discrepancies and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
PITC Institute
Wyncote, PA08-2024
B. Tech - Production Technology (Physics/ Electronics)
Nnamdi Azikiwe UnIversity, Awka
Anambra State, Nigeria08.2006
Skills
- Ability to work efficiently in stressful situations
- HIPAA guidelines
- Team building
- Taking and recording vital signs
- Performance management
- Vital signs monitoring
- Medication and dosage
- Verbal and written communication
Certification
- PA Accident and Health Insurance,since June,2018
- CPR, July 2026
Software
Jarvis
Microsoft word
Microsoft excel
Microsoft office
Timeline
LPN
PITC Institute
04.2023 - 07.2024
Senior Sales Agent(Licensed)
OPTUM
10.2020 - Current
Retail Floor Associate Part-time
The Home Depot
03.2020 - 05.2022
Customer Service Representative
Optum
09.2018 - 10.2020
- PA Accident and Health Insurance,since June,2018
- CPR, July 2026
High School Diploma -
PITC Institute
B. Tech - Production Technology (Physics/ Electronics)
Nnamdi Azikiwe UnIversity, Awka
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