Oichay Rathpakdy
Norristown
Summary
Results-oriented professional with extensive experience in restaurant operations. Demonstrated success in implementing standard operating procedures, improving customer satisfaction, and managing budgets effectively. Committed to fostering a collaborative environment that enhances staff development and operational excellence.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Regional Operations Manager
Fearless Restaurant Group
Haverford
10.2021 - Current
- Managed daily operations across multiple restaurant locations, ensuring consistent service quality and operational standards.
- Developed and implemented standard operating procedures, enhancing staff efficiency and operational consistency.
- Coordinated training programs for new employees and ongoing staff development.
- Ensured compliance with health and safety regulations across all locations.
- Established budgets and monitored expenses to optimize resource allocation within the region's operations team.
- Collaborated with management to enhance customer service standards.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
Multi Unit General Manager
Schulson Collective
Philadelphia
02.2018 - 04.2021
- Oversaw daily operations for multiple restaurant locations, ensuring adherence to company standards.
- Managed recruitment, training, and performance evaluations to build a skilled and effective team.
- Fostered a collaborative team environment through effective communication.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Ensured compliance with corporate policies, procedures and governmental regulations.
- Oversaw daily operations of units including scheduling, payroll processing, hiring and termination decisions.
- Conducted regular staff meetings to enhance communication and alignment across departments.
- Provided guidance and direction to subordinate managers in order to maximize productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Front of House Manager
Starr Restaurants
Atlantic City
02.2012 - 02.2017
- Directed front of house operations to consistently provide exceptional guest experiences through attentive service.
- Managed daily operations of dining room and guest services.
- Coordinated reservations and seating arrangements to optimize guest flow and satisfaction.
- Developed and implemented staff schedules to ensure adequate coverage during peak service times.
- Addressed guest inquiries and resolved complaints promptly and effectively.
- Oversaw inventory management of dining supplies and equipment usage.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Resolved customer complaints in a professional manner.
- Assisted servers during busy periods to maintain efficient service.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Responsible for ordering supplies necessary for front-of-house operations.
- Assisted with training new staff members on proper customer service techniques.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Monitored dining room cleanliness and tidiness at all times.
- Managed reservations system including taking reservations over phone or online booking systems.
- Uphold operating procedures and safety standards to maximize guest satisfaction.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Assigned work tasks and activities, prepared schedules and managed staffing.
Education
Some College (No Degree) - Business Administration and Management
Stockton University
Absecon, NJSkills
- Operations management
- Compliance oversight
- Budgeting
- Performance evaluation
- Customer relationship management
- Staff training
Certification
RAMP Certified
Timeline
Regional Operations Manager
Fearless Restaurant Group
10.2021 - Current
Multi Unit General Manager
Schulson Collective
02.2018 - 04.2021
Front of House Manager
Starr Restaurants
02.2012 - 02.2017
Some College (No Degree) - Business Administration and Management
Stockton University