OJO EMMANUEL KOLAWOLE
Philadelphia
Summary
Results-driven retail manager with a strong track record in team leadership and sales performance. Achieved a 2.3% increase in monthly sales and maintained a 4.5-star Google rating by effectively resolving customer complaints. Committed to enhancing operational efficiency and delivering exceptional customer experiences.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales & Customer Service Officer
Wawa
Philadelphia
03.2026 - Current
- Greeted and directed customers upon entering store to enhance their shopping experience
- Provide accurate information about their features and pricing to our customers
- Keep customers informed about the latest discounts and special offers
- Cross-sold relevant products to increase customer satisfaction and drive sales
- Processed product returns efficiently at the customer service desk.
- Collected and relayed customer feedback to store manager to inform service improvements
- Ensure shelves are continuously stocked
- Operated cash registers to process transactions
Retail Operation Manager
SuperSaver Supermarket
Lagos
01.2020 - Current
- Managed store operations, including staffing, employee training and development, performance management, inventory control, visual merchandising, and customer service to drive operational excellence.
- Led Supersaver employees, fostering teamwork and a positive work environment to achieve sales targets and enhance customer experiences.
- Implemented effective sales strategies and promotional campaigns, resulting in a 2.3% increase in monthly sales revenue.
- Analyzed sales reports and key performance indicators (KPIs) to identify areas for improvement and implemented actionable plans to drive business growth.
- Developed and maintained vendor relationships, ensuring timely delivery of merchandise and negotiating favorable terms to support store operations.
- Ensured compliance with company policies, procedures, and safety guidelines, consistently achieving high operational standards.
Operations Manager
SPAR Nigeria
Lagos
07.2024 - 12.2025
- Recruit, train, and supervise a team of 25+ crew members and shift leaders. Conduct monthly performance reviews and implement a recognition program that improved staff retention by 15% using E2E documents.
- Monitored and controlled expenses across labor, inventory, and overhead to maximize profitability.
- Manage day-to-day store operations on Sales, Margin, Shrinkage, and Losses. Perform opening/closing procedures and ensure 100% adherence to brand standards.
- Resolved 95% of customer complaints on the spot, ensuring high customer satisfaction and maintaining a 4.5-star Google rating.
- Managed stock turnover and analyzed focal and trending stock to minimize out-of-stock situations and reduce ordering errors through supplier negotiations.
Retail Manager
Quality Foods Africa
Lagos
09.2017 - 12.2019
- Supported Branch manager in daily operations, overseeing staff supervision, training, scheduling, and performance evaluations.
- Assisted in exceeding sales targets through exceptional customer service, effective product merchandising, and inventory management.
- Collaborated with the Branch manager to develop and implement sales strategies, resulting in a 5.9% increase in year-over-year sales.
- Coordinated promotional events and marketing initiatives, driving customer traffic and enhancing brand awareness.
- Resolved customer complaints and inquiries in a timely and professional manner, achieving high customer satisfaction ratings.
Store Manager
Foodco Nig Ltd
Ìbàdàn
02.2014 - 08.2017
- Supervised daily warehouse activities, ensuring quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service standards were met
- Scheduled and oversaw warehouse team, managing work flow and quality to enhance efficiency and reduce overtime
- Meet regularly with warehouse leads to analyze productivity and develop actionable plans for loss prevention Oversee and manage logistics for transporting products to all outlets and communicating with drivers and Branch Managers to ensure efficient delivery of stocks
- Inspected trucks, tools, and machinery regularly and oversaw general maintenance.
Store Officer
Berger Paints Nig Plc
FCT
02.2004 - 12.2013
- Checked opening stocks daily per reports, focusing on high-demand items.
- Verified incoming materials to ensure compliance with SOP/ISO standards.
- Prepare bills/Good Receipt PO of incoming material and submit to accounts.
- Verify all the last day activity(In/Out) & rectify the error if any.
- Ensure the implementation of Inventory management systems.
- Trained team members on ISO and company SOPs.
- Facilitated communication between team and user departments to improve collaboration.
- Analyze the aging of stocks & communicate the management about obsolete Stock.
Education
Bachelor of Science (Bsc) - Statistics
University of Ado Ekiti
Ado Ekiti, Ekiti StateSkills
- Sales management
- Customer management
- Sales Forecasting
- Sales Reporting
- Product upselling
- Sales Promotion
- Operational Efficiency
- Stock Management
- Opening and Closing Procedures
- Technology Savvy
- Problem solving
- Team leadership
- Delegation and Feedback
- Communication skills
- Leadership skills
- Business growth
Affiliations
- Association Institute of Chartered Accountant of Nigeria (AAT)
- National Retail Federation 2010
Additional Information
Available for Relocation, References Available on Request
Erp
- ICG Software
- Retail Man
- Quickbook
- MetroPos
- Microsoft Office (Window Environment) Word, Excel, Outlook and Power point
- Power BI
- Mailchimp
Certification
- AAT (Associate in Account Technician)
Timeline
Sales & Customer Service Officer
Wawa
03.2026 - Current
Operations Manager
SPAR Nigeria
07.2024 - 12.2025
Retail Operation Manager
SuperSaver Supermarket
01.2020 - Current
Retail Manager
Quality Foods Africa
09.2017 - 12.2019
Store Manager
Foodco Nig Ltd
02.2014 - 08.2017
Store Officer
Berger Paints Nig Plc
02.2004 - 12.2013
Bachelor of Science (Bsc) - Statistics
University of Ado Ekiti