Olawale Ojo
King Of Prussia
Summary
Experienced Help Desk Coordinator bringing 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
3
3
years of professional experience
Work History
Customer Support Coordinator
UHS
09.2021 - Current
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
- Assisted in the development of new policies and procedures aimed at enhancing customer support operations.
- Provided expert guidance for customers navigating complex products or services, leading to greater understanding and satisfaction.
Education
No Degree - Computer Science And Programming
West Chester University of Pennsylvania
West Chester, PA05.2026
Associate of Science - Computer Science And Programming
Delaware County Community College
Media, PA08.2024
Skills
- Reporting and analysis
- Inter-department collaboration
- Customer Education
- Proficient in Service Desk
- Customer Service
- Microsoft Office
- Proficient in IBM software
- Proficient in Azure
- Proficient in Citrix applications
Timeline
Customer Support Coordinator
UHS
09.2021 - Current
No Degree - Computer Science And Programming
West Chester University of Pennsylvania
Associate of Science - Computer Science And Programming
Delaware County Community College
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