Olga Cruz
York
Summary
I am a serious, responsible and dynamic person, with ease of adaptation. I enjoy constant learning, which has meant a great advantage for my professional career to the extent that I pay special interest to innovation and improvement of task and processes in which I am involved.
Overview
8
8
years of professional experience
Work History
Unloader
FedEx
11.2024 - 12.2024
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
PCA
Alex Duran
03.2023 - 09.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Assisted in administering medications as prescribed, preventing adverse reactions or complications.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Food Service Worker
Burger King
07.2022 - 03.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
Food Service Worker
McDonald's
12.2016 - 05.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Improved dining experience by maintaining clean and organized eating area.
- Reduced food preparation times by organizing workstations effectively.
- Implemented waste reduction strategies, contributing to cost savings.
Education
High School Diploma - General
William Penn Senior High School
York, PA06.1999
Skills
- Ability to work as a team and organized
- Ability to work under little or no supervision
- Decision-making leadership skills
- Willing to learn and offer good customer service
- Punctual and responsible
- Computer and data entry knowledge
- Package handling
- Proper lifting techniques
- Workplace safety
- Equipment operation
- Loading and unloadin
- Safety protocols
- Bilingual
Languages
Spanish/English
Native or Bilingual
Timeline
Unloader
FedEx
11.2024 - 12.2024
PCA
Alex Duran
03.2023 - 09.2024
Food Service Worker
Burger King
07.2022 - 03.2023
Food Service Worker
McDonald's
12.2016 - 05.2020
High School Diploma - General
William Penn Senior High School
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