Olivia Bernstein
Glenside
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Passionate about helping others succeed and providing the necessary guidance and tools to do so.
Overview
3
3
years of professional experience
Work History
Account Manager
Insight Global
02.2023 - Current
- Manage a diverse portfolio of Fortune 1000 clients to understand their hiring needs and deliver quality candidates
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success
- Collaborate with internal recruiting teams to determine the best recruiting strategy to meet my client's expectations
- Responsible for managing and developing a team of recruiters
- Provide ongoing coaching, feedback, and mentorship to recruiters to aid in their career progression
- Assist in office-wide recruiter trainings weekly
- Conduct 12+ client meetings (in person or virtual) a week to ensure customer satisfaction and provide the best service
- Market all of Insight Global's services to uncover the best solution to the client
- Utilize internal CRM system to keep up-to-date records on clients interactions
- Make roughly 150+ outbound cold calls on a daily basis
Recruiter
Insight Global
06.2022 - 02.2023
- Responsible for full life cycle recruiting, including sourcing, interviewing, and qualifying IT candidates for contract and permanent placements
- Utilized numerous channels such as Monster, CareerBuilder, Indeed, Dice, and LinkedIn to source candidates
- Assisted Account Manager's in gathering requirements for their clients' hiring needs
- Developed and maintained relationships with hiring managers and candidates
- Created new business opportunities by prospecting new clients and making outbound cold calls
- Maintained up-to-date information regarding potential candidates in Insight Global's proprietary database
Store Management Intern
Kohl's
06.2021 - 08.2021
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly
- Drove results through building strong relationships with my team and Kohl’s customers
- Studied daily hospitality ratings and brainstormed ways our team could improve the overall customer experience
- Followed best practice while assisting with store functions such as: merchandising, sales, operations, omni fulfillment, scheduling, payroll, and human resources
- Answered inbound customer service calls that were escalated to the management team from the customer service desk
- Had face-to face interaction with customers answering questions regarding pricing, stock, Kohl’s cash, deals, and return/exchange policies
Education
Bachelor of Science - Business Management
West Chester University of Pennsylvania
West Chester, PA05.2022
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Goal-Oriented
Timeline
Account Manager
Insight Global
02.2023 - Current
Recruiter
Insight Global
06.2022 - 02.2023
Store Management Intern
Kohl's
06.2021 - 08.2021
Bachelor of Science - Business Management
West Chester University of Pennsylvania
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