Olivia Buckingham
Lancaster
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Personable and organized with talent for effective team coordination while possessing solid grasp of operational procedures and exceling in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mister Car Wash
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed 20+ employees while running a business, accounting for employee lunch breaks, labor hours, and business efficiency.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Conducted routine equipment maintenance checks, ensuring all devices were in proper working order for optimal patient care.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Assistant Store Manager
Loring Job Corps SGA Store
07.2023 - 07.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
- Streamlined inventory management with accurate ordering and efficient stock organization
- Put together a presentation to present to supervisors about price changes after running the numbers and make items more affordable while maximizing profits
- Increased employee retention, training staff in effective customer service techniques and product knowledge
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Student and Employee
LORING JOB CORPS CENTER
05.2023 - 07.2024
- Daily lesson completion in various topics to help shape and guide our career plan
- Dorm duties and chores to be completed for daily inspections
- Learning basic Computer Networking in the CISCO trade for future certification
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in team environment to maintain high levels of productivity.
- Mentored other students to support collaborative learning and further promote educational unit objectives
- Working in dorm Leadership and Student Government
- Championed a growth mindset culture within the classroom, inspiring students to embrace challenges and persevere through obstacles in pursuit of their academic goals.
Bakery and Brand Associate
GIANT FOOD STORES
09.2021 - 09.2022
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
- Achieved daily sales goal by cross selling and promoting additional products and services.
- Worked closely with visual merchandisers to design eye-catching case displays reflective of current seasonal themes and aesthetics.
- Occasionally helping out with cake decorating and restocking every day cakes, cupcakes, fruit tarts, seasonal goods, and specialized cake orders.
- Placed different styles and types of product on sales floor to maintain availability for customers.
Lead of Kids Department, Brand Associate
OLD NAVY OUTLET
07.2020 - 04.2021
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Created promotional materials to advertise products and services.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
CCNA Program: Cisco Networking
Loring Job Corps
Limestone07-2024
Basic Military Training
Air Force Active Duty
San Antonio, TX02-2023
High School Diploma -
Northern Lebanon High School
Fredericksburg, PA06-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Task delegation
- Retail operations
- Operations management
- Sales strategies
Accomplishments
- Supervised team of 20+ staff members.
- Resolved product issue through consumer testing.
- Several Leadership Awards during Trade School.
- Several Perfect Attendance Awards during Trade School.
- Assistant Wing Leader of Girls Dormitory.
- Student of the Month for September 2023 in CISCO Networking class.
Certification
- OSHA 10 General Industry - January 2024
- ServSafe Food Handler - July 2023
Timeline
Assistant Manager
Mister Car Wash
08.2024 - Current
Assistant Store Manager
Loring Job Corps SGA Store
07.2023 - 07.2024
Student and Employee
LORING JOB CORPS CENTER
05.2023 - 07.2024
Bakery and Brand Associate
GIANT FOOD STORES
09.2021 - 09.2022
Lead of Kids Department, Brand Associate
OLD NAVY OUTLET
07.2020 - 04.2021
CCNA Program: Cisco Networking
Loring Job Corps
Basic Military Training
Air Force Active Duty
High School Diploma -
Northern Lebanon High School
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