Olivia C. Smith
Allentown
Summary
Dynamic leader with a proven track record in patient care, dedicated to ongoing professional growth and development. Known for maintaining composure under pressure while delivering exceptional customer service in fast-paced environments. Strong ability to foster positive relationships and enhance team collaboration, ensuring high-quality care and support for patients. Committed to leveraging skills and experience to drive improvements in healthcare delivery and patient satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
License Practical Nurse
LVPG-Adult and Pediatric Psychiatry
Allentown, PA
11.2022 - Current
- Knowledge of medical office management systems, procedures, and policies.
- Triaged patient calls, assessed the complaint, question or concern, consult with provider.
- Complete Prior authorizations
- Complete nurse visits.
- Sent authorized prescriptions electronically or by fax. Verified prescriptions with the pharmacist.
- Injections
- Managed supply and equipment inventory.
Medical Assistant
LVPG-Adult and Pediatric Psychiatry
Allentown, PA
07.2017 - 11.2022
- Knowledge of medical office management systems, procedures and policies.
- Triaged patient calls, assessed the complaint, question or concern, consult with provider.
- Room, interviewed, took vitals from patients and document medical history.
- Sent authorized prescriptions electronically or by fax. Verified prescriptions with the pharmacist.
- Prepared and cleaned treatment rooms, medical equipment.
- Managed supply and equipment inventory.
- Input lab result data & scan documents
Support Partner/Patient Observer
Lehigh Valley Health Network
Allentown, PA
07.2010 - 07.2017
- Cleaned and sanitized hospital equipment, bathrooms, floors and disposal of soiled trash and other items on unit.
- One-on-one patient observance.
Teacher Aide
Little People Daycare
Whitehall, PA
09.2016 - 06.2017
- Retrieve school age students off bus and safely transport into daycare facility
- Assist students with questions with homework assignments
- Oversee children ages 6 months to school age
- Help assist with passing out afternoon snacks
- Provide hygiene & feeding care to 6 months-Toddler
Customer Service Representative
Wells Fargo Bank
Bethlehem, PA
07.2013 - 04.2015
- Provided exceptional customer service by establishing and maintaining productive business relationships with consumers.
- Oversaw a large volume of inbound calls from account holders responding quickly and efficiently to inquiries, questions, complaints, and concerns with regards to their personal accounts.
- Cross-sell banking products and uncover sales opportunities to existing and new customers.
- Processed banking transactions and account research.
- Trained new employees on policies and procedures, new services, and consumer products
Customer Service Representative
Aerotek The Hartford Call Center
Allentown, PA
08.2012 - 11.2012
- Managed large volume of inbound calls from clients and provided information regarding their plan.
- Prepared monthly correspondence and processed premium agreements
- Updated client demographics.
Front-End Supervisor
Kmart
Allentown, PA
06.2009 - 08.2010
- Supervised, mentored colleagues and allocated work assignments.
- Processed customer’s merchandise return/Western Union transactions.
- Operated cash register and maintained balance currency at the end of each shift.
- Answered telephone calls and customer’s questions.
Education
Associate Nursing Degree -
Lehigh Carbon Community College
Schnecksville, PA05-2026
Basic Life Support
American Heart Association
03-2026
Practical Nursing Diploma - undefined
Penn State University
Center Valley, PA12-2021
Medical Assistant Certificate - undefined
Lincoln Technical Institute
Allentown, PA07-2017
Early Child Care Certificate - undefined
Lehigh Career & Technical Institute
Schnecksville, PA06-2010
Skills
- Excellent Written and Verbal Communication
- Customer Service
- Microsoft Office
- Data Entry
- Faxing/Photocopying
- Inventory Management
- Vitals
- Triage
- Assessments
Certification
- Certificate of Clinical Training , Neurostar Advanced Therapy for Mental Health, June 15, 2023
- Clinical Preceptorship Education Course, Keck Graduate Institute of Applied Life Sciences - July 11, 2023
- Certificate of Completion Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania,University of Pittsburgh School of Social Work PA Child Welfare Resource Center, February 16, 2026
Timeline
License Practical Nurse
LVPG-Adult and Pediatric Psychiatry
11.2022 - Current
Medical Assistant
LVPG-Adult and Pediatric Psychiatry
07.2017 - 11.2022
Teacher Aide
Little People Daycare
09.2016 - 06.2017
Customer Service Representative
Wells Fargo Bank
07.2013 - 04.2015
Customer Service Representative
Aerotek The Hartford Call Center
08.2012 - 11.2012
Support Partner/Patient Observer
Lehigh Valley Health Network
07.2010 - 07.2017
Front-End Supervisor
Kmart
06.2009 - 08.2010
Practical Nursing Diploma - undefined
Penn State University
Medical Assistant Certificate - undefined
Lincoln Technical Institute
Early Child Care Certificate - undefined
Lehigh Career & Technical Institute
Associate Nursing Degree -
Lehigh Carbon Community College
Basic Life Support
American Heart Association