Olivia Derr
Philadelphia
Summary
Highly experienced in customer service with a strong understanding of the importance of hospitality. Utilizes skills obtained through years of barista experience to enhance overall guest experience with a focus on efficiency. Adaptable, reliable, and excited to learn and excel in any environment.
Overview
6
6
years of professional experience
Work History
Barista
Passenger Coffee Roasters
06.2024 - Current
- Maintaining a clean and organized workspace for optimal productivity and safety.
- Promoting a welcoming atmosphere by greeting customers and promptly addressing their needs.
- Brewing and serving coffee and specialty beverages with care and efficiency.
- Contributing to a positive team environment through effective communication and collaboration with colleagues.
- Maintaining extensive and up-to-date knowledge of the company's current offerings to provide customers with appropriate recommendations based on their preferences.
- Managing time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista
Square One Coffee
04.2023 - 06.2024
Lead Barista
Starbucks, Target
06.2019 - 04.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally.
- Trained and mentored new staff members on proper techniques for high-quality beverage preparation.
Education
Sociology
Temple University
Philadelphia, PA05-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Cleanliness
- Task-oriented
- Exceptional customer service
- Adaptive
- Hospitality expertise
Timeline
Barista
Passenger Coffee Roasters
06.2024 - Current
Barista
Square One Coffee
04.2023 - 06.2024
Lead Barista
Starbucks, Target
06.2019 - 04.2023
Sociology
Temple University
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