Olivia Felix
Glenside
Summary
Legal professional with strong focus on administrative and clerical support in fast-paced environments. Skilled in managing legal documents, coordinating schedules, and maintaining confidentiality. Team-oriented, adaptable, and driven by results. Known for reliability and effective communication, ensuring smooth operations and client satisfaction.
Overview
8
8
years of professional experience
Work History
Legal Administrative Assistant
Mullen Coughlin, LLC
Devon, PA
06.2023 - Current
- Assisting attorneys in preparing and submitting notice to the U.S Attorney General’s Office and Office for Civil Rights.
- Assisted our intake team with triaging new matters assigned to the firm.
- Ran and cleared conflicts on new entities
- Assist in building relationships with cyber insurance carriers and assisting in guiding insured’s through the intake process.
- Assisted with scheduling initial scoping calls and organizing an attorney team for new cases.
- Intake new cases, open and close files.
- Answer incoming calls and ask a series of set questions to collect and compile incident data and determine the best course of action for the insured.
- Prepared legal documents and correspondence for attorneys, ensuring compliance with procedural requirements.
- Managed case files, organizing and updating records for efficient retrieval and tracking.
- Coordinated schedules and appointments, optimizing attorney availability for client meetings.
- Increased efficiency in handling confidential information with discretion while maintaining strict adherence to professional ethics standards.
- Improved office efficiency through the implementation of administrative systems for tracking deadlines, tasks, and priorities.
- Strengthened client relationships through prompt response to inquiries ensuring their needs were met and concerns addressed.
- Assisted in training new legal assistants enhancing their understanding of firm procedures and reducing onboarding time.
- Completed data entry of legal documents into electronic filing systems.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Diligently edited legal correspondence for grammar and spelling.
- Produced and filed various legal documents and electronically preserved updated case record system.
Assistant General Manager
Massage Envy Wellness Center (PCRK)
Jenkintown, PA
05.2021 - 05.2023
- Developed a thorough understanding of Massage Envy services and products
- Promotes and implements new products, services, and initiatives.
- Trained and managed 21 employees to drive services while meeting customers needs.
- Assistant location manager in ensuring progressive growth of active member base, membership dues, service volume, enhancements, skincare, retail, and guest count growth through training, focus, and coaching. Implement business tactics that effectively address declining areas of the business.
- Assist location manager in monitoring staffing levels across all departments and locations to ensure all positions are staffed appropriately.
- Assist location manager in ensuring location is current on all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations.
- Facilitates the resolution of customer service issues with locations while successfully identifying and addressing systemic opportunities throughout the organizations.
- Recognized for Top 5 Assistant General Manager Performance In our Mid-Atlantic Region (2022)
Front Desk/Sales Associate
Massage Envy Wellness Center (PCRK)
03.2020 - 05.2021
- Answer phones, schedule appointments and welcome our guests and clients.
- Provide personable and stand-out service to our members and guests on each visit.
- Consistently meeting or exceeding established sales and customer service goals
Star Bucks Barista, Customer Service, Cashier
Target Corporation
Abington, PA
10.2017 - 09.2019
- Meticulously handled POS system transactions, including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
- Maintained highest standards of conduct and service to support the company reputation.
- Memorized over 50 menu items and created custom drinks for 70 to 200 customers weekly.
Education
Associate of Arts -
Montgomery County Community College
Blue Bell, PA08-2024
High School Diploma -
Cheltenham High School
Cheltenham, PA01.2017
Skills
- Office administration
- File management
- Calendar management
- Proofreading
- Legal research
- Document preparation
- File organization
- Microsoft office
- Client service and support
- Administrative support
- Client communication
ADDITIONAL INFORMATION
- Microsoft Word, Excel, and PowerPoint
- Outlook
- ProLaw
- Volunteer/Community Services
- National and international mission service to communities post natural disasters, food scarcity and child care needs
Timeline
Legal Administrative Assistant
Mullen Coughlin, LLC
06.2023 - Current
Assistant General Manager
Massage Envy Wellness Center (PCRK)
05.2021 - 05.2023
Front Desk/Sales Associate
Massage Envy Wellness Center (PCRK)
03.2020 - 05.2021
Star Bucks Barista, Customer Service, Cashier
Target Corporation
10.2017 - 09.2019
Associate of Arts -
Montgomery County Community College
High School Diploma -
Cheltenham High School