Olivia Gonzalez

-Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

-Engaged with customers to build rapport and lasting relationships.

-Prepared merchandise for sales floor by pricing or tagging.

-Solved customer challenges by offering relevant products and services.

-Provided positive first impressions to welcome existing, new, and potential customers.

-Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

-Helped customers locate products and checked store system for merchandise at other sites.

-Built relationships with customers to encourage repeat business.

-Rotated stock and restocked shelves to maintain product availability and store appearance.

-Managed returns, exchanges and refunds in accordance with store policy.

-Educated clients on current promotional offerings and products using persuasive selling tactics.

-Cold called prospective costumers who had showed interest in the studio to give them more information, answer any questions, and sign them up for a free introductory class.
-Sold memberships and merchandise to customers.
-Helped run social media accounts to better market the studio and the art of Pilates to the area; and inform current customers of new merchandize, events, and any announcements.
-Assisted in planning member events and collaborating with other businesses to build brand awareness.
-Created member profiles for new members so that their information was all in one place for future follow ups and phone calls.
-Checked customers into class to make sure everyone was present and to reach out to customers on the waitlist if a spot in class opened up.
-Closed the studio to ensure all of the reformers were set up correctly and studio the studio is presentable for the first class the next morning.Engaged in friendly conversation with customer to better uncover individual needs.

-Answered customer questions.

I had the opportunity to volunteer through the National Honors Society. The volunteer work I did mainly consisted within my school district.
-Used strong interpersonal communication skills to convey information to others.
-Supported engaging, fun, and smooth-running events by helping with organization and planning.
-Assisted with special events and programs.
-Maintained clean, neat, and operational facilities to serve program needs.
-Communicated with staff members to stay informed about volunteer opportunities and events.
-Represented organization positively and professionally while providing community with much-needed services.
-Worked at one of the elementary school's homework club helping students understand and complete their homework after school.
-Ran the face paint table at one of the elementary school's Halloween trick or trot fun run.
-Ran the check in table for a near by park's Christmas 5k run.

-A part of a 3 person waitress team.
-Took orders from elderly people who lived in the bistro of the senior living home.
-Took orders from elderly people with Dementia/ Alzheimer in the bistro of the senior living home.
-Served food to the residents.

-Kept server areas clean and stocked to increase efficiency while working tables.
-Cleaned bistro after every shift.
-Bussed tables and vacuumed.
-Assisted the residents with their mobility/ transportation. (accommodated those in wheelchairs/ those who had a hard time doing certain tasks)
-Kept track of each residents dietary restrictions/ preferences, and made adjustments to their meals.

-Processed orders and sent to kitchen employees for preparation.

-Assisted the head of activities

-Assisted with special events and programs.
-Planned out activities each day for the residents to do.

-Supported engaging, fun, and smooth-running events by helping with organization and planning.
-Participated in the activities with the residents. (work outs, crafts, recipes, gardening, walks, puzzles, themed movie nights)
-Spent time with the residents to give them company.
-Engaged in conversation with residents and staff to build relationships.
-Set up and cleaned up activities.

-Maintained clean, neat, and operational facilities to serve program needs.

-Managed 2-4 employees at a time and delegated tasks amongst employees after analyzing their skill sets to ensure the store operated efficiently.
-Opened and closed the store to make sure the store was presentable and ready to produce the best product for the costumers.
-Used the POS machine to take customer's orders and use the rewards system if applicable.
-Answered phone calls: to take take-out orders and answer customer questions regarding the store or their order.
-Crafted smoothies, acai bowls, and food items.
-Washed, sorted, and dated fresh produce to guarantee fresh and healthy product for customers.
-Trained new hires to ensure they had a good understanding of the expectations and jobs required of them.

-Trained and mentored new employees to maximize team performance.

-Adhered to company standards and compliance requirements for operations and cleanliness of areas.

-Cooperated with coworkers to improve customer experience and manage storefront.