Olivia Greaves
Freemansburg
Summary
Recent graduate seeking to gain hands-on experience. Outgoing and friendly, with a strong drive to succeed. Willing to listen and learn, and excited to contribute in a real-world environment.
Overview
8
8
years of professional experience
Work History
Dining Room Coordinator
Moravian Village of Bethlehem
02.2024 - Current
- Resolve conflicts between customers and staff members professionally
- Train new employees on proper food handling techniques and customer service protocols
- Maintain accurate records of all orders, reservations, payments, and customer complaints
- Assess and monitor the performance of dining room staff to ensure service standards are met
- Act as liaison between the head of the kitchen staff and the front of the house to update staff on menu changes, special requests, and canceled items
- Coordinated dining service with other departments.
Intern
Fruitful Seeds Counseling, LLC
08.2025 - 12.2025
- Assisted in daily operational tasks to support program delivery and client services.
- Conducted individual sessions to support client's emotional well-being.
- Successfully built trust with clients through active listening, empathy, and validation during individual counseling sessions.
- Regularly participated in clinical supervision sessions to enhance professional skills and ensure quality of care for clients.
Intern
Haven House
01.2025 - 05.2025
- Developed treatment plans related to medication management in coordination with clinical staff
- Participated in group therapy sessions and observed group facilitation techniques
- Maintained accurate client documentation in accordance with agency and ethical standards
- Gained experience working with individuals experiencing a range of mental health disorders
Server
Moravian Village Of Bethlehem
02.2018 - 02.2024
- Served patrons in a friendly manner, provided information to help with food selections, prepared the dining room by setting service plates and utensils, and clothing the tables.
- Cleaned my area at night by wiping tables down, returning all dishes to the dish room, and completing any side work in the kitchen, such as wiping down soda machines, and wrapping up food.
- Used slow periods to restock supplies, ice trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Trained new employees on restaurant procedures and plating techniques.
Education
Bachelor of Arts - Psychology, Health Sciences minor
West Chester University of Pennsylvania
West Chester, PA05-2022
Master of Science - Clinical Mental Health Counseling
University of Pennsylvania
Kutztown05-2027
Skills
- Analytical and Critical Thinking
- Data Entry
- Creative Problem Solving
- Team Management
- Customer Service
Timeline
Intern
Fruitful Seeds Counseling, LLC
08.2025 - 12.2025
Intern
Haven House
01.2025 - 05.2025
Dining Room Coordinator
Moravian Village of Bethlehem
02.2024 - Current
Server
Moravian Village Of Bethlehem
02.2018 - 02.2024
Bachelor of Arts - Psychology, Health Sciences minor
West Chester University of Pennsylvania
Master of Science - Clinical Mental Health Counseling
University of Pennsylvania