Olivia Hippensteel
Harrisburg
Summary
Detail-oriented professional with strong customer service skills. Proven ability to assist clients effectively and enhance guest experiences through active listening and critical thinking.
Overview
3
3
years of professional experience
Work History
Virtual Resource Navigator
CONTACT Helpline
05.2025 - Current
- Assisted clients in navigating resources and services for finding various resources in our database.
- Documented client interactions accurately to maintain comprehensive service records.
Restaurant Hostess
Cafe Fresco
08.2023 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently, optimizing table turnover rates.
- Monitored dining area for cleanliness and readiness, maintaining high standards.
- Collaborated with management to develop strategies for improving guest flow during peak hours.
Team Member
Chick-fil-A
05.2023 - 08.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Operated kitchen equipment and adhered to food safety standards, maintaining high quality of food products.
- Collaborated with team members to streamline order preparation processes, enhancing efficiency during peak hours.
Education
High School Diploma -
Trinity High School
Camp Hill, PA05-2024
Skills
- Customer service
- Data entry
- Active listening
- Critical thinking
- Patience and empathy
- Effective multitasking
- Detail-oriented
- Customer service expertise
Timeline
Virtual Resource Navigator
CONTACT Helpline
05.2025 - Current
Restaurant Hostess
Cafe Fresco
08.2023 - Current
Team Member
Chick-fil-A
05.2023 - 08.2024
High School Diploma -
Trinity High School