Olivia Lucier
Phoenixville
Summary
Professional support specialist with proven track record of facilitating smooth operations in dynamic environments. Adept at leveraging strong organizational skills, effective communication, and problem-solving abilities to enhance team productivity and client satisfaction. Known for reliability and adaptability. Skilled in administrative tasks, customer service, and conflict resolution, consistently driving positive results.
Overview
10
10
years of professional experience
Work History
DUI Program Support Staff
Adult Probation and Parole
West Chester, PA
12.2025 - Current
- Coordinated communication between probation officers and clients to ensure compliance with conditions.
- Assisted in case management by organizing documentation and tracking client progress.
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Implemented process improvements for record-keeping, increasing accuracy and accessibility of information.
- Streamlined appointment scheduling processes, reducing conflicts and enhancing service delivery efficiency.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Communicated with clients on behalf of staff to relay messages and information.
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
- Handled customer inquiries over and provided technical support via livechat and telephone.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Maintained high levels of cleanliness and organization within office, creating pleasant working environment.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
Adult probation support staff
Justice center
West Chester, PA
07.2024 - 12.2025
- Transport and log legal documents to other offices and judges within the county system.
- Complete receptionist duties, such as greeting clients, answering and transferring calls in a timely manner, and getting clients seen as quickly as possible.
- Sort, distribute, and log mail as needed.
- Type documents for probation officers, including but not limited to the following: bench warrants, 325's, successful and ARD closing letters, and other documents as assigned.
- Process and complete paperwork for state parole cases (325s).
- Process and complete paperwork for clients transferring supervision to Chester County.
- Process and complete paperwork for clients transferring supervision out of Chester County.
- Responsible for creating and organizing new files for transfer in cases, and ensuring proper documentation has been added to the correct file.
- Responsible for communicating with clients as needed, pertaining to their transfer in appointments via mail.
- Responsible for communicating with other counties to obtain and share the required information.
- Complete the Detention Hearing list daily, and communicate with Chester County Prison of any updates that are made to the list as needed.
- Create hearing notifications for all clients in Chester County Prison.
- Create files for the hearing officer who oversees detention hearings.
- Organize, label, and file closed records in accordance with office procedures.
- Operate office equipment to produce accurate, high-quality copies to support daily operations.
- Cover clerical duties as needed or assigned.
- Assist with coverage in the DUI program as needed or assigned.
Lead Infant Teacher
Chesterbrook Academy
Lionville, PA
04.2023 - 05.2024
- Change all the babies diapers every 2 hours
- Provide meals and snacks for infants
- Wash laundry
- Write age appropriate lesson plans
- Create process boards
- Provided a safe and nurturing space for all children
- Engage children in a variety of sensory activities
- Assist with meal prepping
- Assisted with nap time/nap time routine
- Bottle fed all child
Assistant Teacher
Willowdale Children's Academy
West Chester, PA
12.2022 - 05.2023
- Lead the classroom activities for Pre K, as well as for the one year old room
- Come up with creative art and sensory activities to peak the children's interest in learning and being creative
- Monitor the safety and well being of the children
- Provide a safe and clutter free environment
- Assist lead teacher(s) in the classroom
- Interact with the children
- Provide a support system for the children
- Guide the children in the right direction and encourage their interests and curiosity
- ALL clearances/background checks to work in childcare are all completed
Pharmacy Technician
CVS Health
Thorndale, PA
05.2020 - 01.2021
- Refill prescriptions
- Answer phone calls
- Assist the pharmacist
- Ran the drive thru
- Conducted COVID testing
- Ran the register
- Put away and stocked inventory
Designated Hitter
Walgreens
Coatesville, PA
08.2018 - 03.2020
- Responsibilities:
- Answer phones
- Ring up customers
- Put away inventory, stocked shelves, and completed resets
- Helped pharmacy area fill prescriptions and ring out customers when needed, cleaned store, etc.
- Reason for leaving: Store closed
- Supervisor: Nick Raddie (610- 380-3140)
Server/ Delivery Driver
Lily's pizza & pasta
Thorndale, PA
03.2019 - 08.2019
- Responsibilities:
- Answer phones
- Take orders
- Ring out customers as well as serve customers
- Deliver food to customers, assist in preparing/ making food, etc.
- Supervisor: Andrea (610- 466-7330)
Pharmacy Tech
QuikStop Pharmacy
Thorndale, PA
08.2016 - 07.2017
- Responsibilities:
- Answer phone
- Run drive thru window and fill or refill prescriptions
- Assist customers with any questions
- Stock store items
- Take down patient information, etc.
- Supervisor: Alissa Griffith (610-384-6110)
Education
Nursing -
Barry University
Miami, FL05-2022
High school diploma - undefined
Coatesville Area Senior Highschool
Coatesville, PA06-2019
Skills
- Consistent punctuality
- Great manners
- Supportive demeanor
- Documentation
- Paperwork assistance
- Calendar management
- Clerical support
- Administrative support
- Friendly
- Trustworthy team member
- Confidentiality
- Spreadsheet development
Awards
- Barry University speech competition, October 2019, Winner of the Barry University 2019 speech debate
- As a freshman in College, I prepared a speech and presented it in front of a live studio audience. I took first place and won the competition.
Timeline
DUI Program Support Staff
Adult Probation and Parole
12.2025 - Current
Adult probation support staff
Justice center
07.2024 - 12.2025
Lead Infant Teacher
Chesterbrook Academy
04.2023 - 05.2024
Assistant Teacher
Willowdale Children's Academy
12.2022 - 05.2023
Pharmacy Technician
CVS Health
05.2020 - 01.2021
Server/ Delivery Driver
Lily's pizza & pasta
03.2019 - 08.2019
Designated Hitter
Walgreens
08.2018 - 03.2020
Pharmacy Tech
QuikStop Pharmacy
08.2016 - 07.2017
High school diploma - undefined
Coatesville Area Senior Highschool
Nursing -
Barry University