Olivia Marghella
Youngwood,PA
Summary
Versatile and resourceful professional with background in high-paced virtual environments. Developed proficiency in administrative tasks, communication, and problem-solving. Seeking to transition into new field where these skills contribute to team success and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Virtual Office Assistant / CSR
Blue Moon Virtual Office Assistant
11.2024 - Current
- Ensured optimal functionality of office equipment through regular maintenance checks, troubleshooting issues promptly when necessary.
- Increased productivity levels with exceptional time management skills and prioritization of tasks.
- Strengthened professional development within the company by researching and organizing training opportunities for staff members.
- Enhanced client satisfaction by providing timely and accurate administrative support in a virtual office environment.
- Service Titan experienced in CSR and Dispatch
- Answering and scheduling call for HVAC CO in FIHA and Blue Moon
Accounting Assistant and Public Notary
Best Choice Trailers
09.2024 - 01.2025
- Maintained about 20 payroll clients and Bookkeeping
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
Bookkeeper
DeBlasio & Associates, PC
12.2023 - 09.2024
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Completed tax forms in compliance with legal regulations.
Supervisor
Sheetz
03.2014 - 04.2024
- Managed about 5-10 employees
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
CSR
Fire And Ice Heating And Air
06.2021 - 12.2021
- Employed again at 05/2023- 11/2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Science - Accounting
WCCC
Youngwood PA05-2026
Associate of Arts -
WCCC
Youngwood, PA05-2025
High school diploma -
Hempfield Area Shs
Greensburg, PA06.2017
Skills
- File organization
- Call center experience
- Customer focus
- Bookkeeping software
- Service Titan Expert
- Quickbooks Expert
- Public Notary
Certification
Driver's License, Present
Pa Notary Public
Quickbooks Certified
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Virtual Office Assistant / CSR
Blue Moon Virtual Office Assistant
11.2024 - Current
Accounting Assistant and Public Notary
Best Choice Trailers
09.2024 - 01.2025
Bookkeeper
DeBlasio & Associates, PC
12.2023 - 09.2024
CSR
Fire And Ice Heating And Air
06.2021 - 12.2021
Supervisor
Sheetz
03.2014 - 04.2024
High school diploma -
Hempfield Area Shs
Driver's License, Present
Pa Notary Public
Quickbooks Certified
Associate of Science - Accounting
WCCC
Associate of Arts -
WCCC
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