Olivia Mullin
Philadelphia
Summary
Professional with substantial background in retail management, equipped with strong focus on team collaboration and achieving results. Valued for adaptability, reliability, and effective communication. Skilled in inventory control, customer service, and staff training, consistently driving productivity and efficiency. Prepared to contribute to organizational success with results-oriented mindset and leadership capabilities.
Overview
4
4
years of professional experience
Work History
Keyholder Manager
SoulCycle
10.2024 - Current
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Liaised with corporate headquarters regarding updates on business objectives or changes in retail industry trends affecting our store.
Waitress
Two Mile Landing
05.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Stylist
Ellcie Boutique
03.2022 - Current
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Organized and maintained an inventory of clothing, accessories, and beauty products.
- Advised clients on proper care techniques for garments and accessories.
- Ensured that all styling areas were kept clean and organized at all times.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Greeted each client and asked questions to determine fashion needs.
Hostess Manager
The Churchville Inn
06.2021 - 06.2023
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
- Trained new hostesses in customer service and job duties.
- Created daily schedules for the hostess staff to ensure appropriate staffing levels during peak times.
- Resolved any complaints or issues with customers quickly and professionally.
- Maintained records of reservations, cancellations, special requests, no-shows.
- Maintained a clean and organized work environment for the hostesses at all times.
- Answered telephone to provide dining information and take reservations.
- Assisted staff by serving food and beverages or bussing tables.
- Greeted guests warmly upon arrival, seating them promptly.
- Provided menus to customers and answered questions regarding menu items.
Education
Bachelor's Degree - Marketing
Saint Joseph's University
Philadelphia, PA06.2027
Minor - Business Intelligence Analytics
Saint Joseph's University
Philadelphia, PA05-2027
Minor - Leadership, Ethics & Organizational Sustainability
Saint Joseph's University
Philadelphia, PA05-2027
High School Diploma -
Council Rock High School South
Holland, PA06.2023
Skills
- Detail-Oriented Approach
- Collaborative Teamwork
- Market Trend Analysis
- Brand Awareness Strategy
- Strategic Networking Skills
- Customer Support Expertise
- Effective Schedule Coordination
- Creative Thinking
- Customer Engagement
- In-Depth Product Knowledge
- Product Merchandising
- Stock Management
Accomplishments
For my sorority, Alpha Phi, I was elected Vice President of Philanthropy, where I successfully organized and led fundraising initiatives to support women’s heart health. In addition, I was elected Vice President of Communications for the Panhellenic Council, where I enhanced community engagement and streamlined communication among member organizations.
Affiliations
- Alpha Phi
- Delta Sigma Pi
- Society of International Business
Timeline
Keyholder Manager
SoulCycle
10.2024 - Current
Waitress
Two Mile Landing
05.2024 - Current
Stylist
Ellcie Boutique
03.2022 - Current
Hostess Manager
The Churchville Inn
06.2021 - 06.2023
High School Diploma -
Council Rock High School South
Bachelor's Degree - Marketing
Saint Joseph's University
Minor - Business Intelligence Analytics
Saint Joseph's University
Minor - Leadership, Ethics & Organizational Sustainability
Saint Joseph's University
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