Olivia Novrocki
Mountain Top,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Intern
Luzerne County Public Defender's Office
05.2022 - 08.2022
- Completed affidavit paperwork
- Observed trial proceedings and provided administrative assistance to public defender attorneys
- Contacted clients to prepare for court appearances
- Participated in client interviews to gather research relevant to cases
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Receptionist
Hand And Stone Massage And Spa
05.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Handled payments and processed credit card transactions.
- Developed relationships with guests to meet client needs and encourage repeat service.
Customer Service Associate
Women's Boutique & Consignments
05.2021 - 08.2021
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
Education
Bachelor of Arts - Criminal Justice
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2023
Timeline
Intern
Luzerne County Public Defender's Office
05.2022 - 08.2022
Receptionist
Hand And Stone Massage And Spa
05.2022 - 08.2022
Customer Service Associate
Women's Boutique & Consignments
05.2021 - 08.2021
Bachelor of Arts - Criminal Justice
Bloomsburg University of Pennsylvania
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