Olivia Rolla
Greensburg,PA
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Giant Eagle
09.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Hempfield Area Highschool
Greensburg, PA05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Professional telephone demeanor
- Product knowledge
- Paperwork processing
- Staff training
- Quality control
- Filing
- Coordination
Timeline
Customer Service Representative
Giant Eagle
09.2020 - Current
High School Diploma -
Hempfield Area Highschool
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