Olivia Rolla

Giant Eagle

09.2020 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Similar Profiles