Olivia Scott
Pittsburgh
Summary
Hello, thank you for taking the time to review and consider me for this position. I am a professional manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training and morale-building abilities to enhance employee engagement and boost performance. Driven to seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated with experience in customer service, management, sales and data entry. Strong communication, organized and dependable with willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Scheduling Coordinator
Forefront Dermatology
Remote
07.2023 - 11.2024
- Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
- Coordinated with medical staff to ensure timely communication regarding patient needs and scheduling changes.
- Managed patient inquiries and provided accurate information on services and appointment availability.
- Assisted in maintaining organized patient records, contributing to improved data accuracy and retrieval efficiency.
- Monitored appointment schedules to minimize gaps and maximize clinic utilization, supporting operational goals.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Assisted with medical coding and billing tasks.
Facility Supervisor
Extra Space Storage
Chesapeake, VA
04.2015 - 07.2023
- Supervised daily operations ensuring compliance with safety and operational standards.
- Trained and mentored staff on best practices for facility maintenance and customer service.
- Implemented inventory management systems to enhance tracking and reduce discrepancies.
- Coordinated regular inspections to maintain facility integrity and address maintenance issues promptly.
- Developed training programs to improve team performance and customer satisfaction levels.
- Led initiatives to optimize space utilization, enhancing overall storage capacity within facilities.
- Established strong relationships with vendors to negotiate service agreements and optimize procurement processes.
- Completed internal advancement programs leading to district team lead positions assisting District & Regional managers
- Contributed in creating assessments of team members for end of year evaluations.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Education
Certified Professional Biller - CPB & CPC
American Academy of Professional Coders
Pittsburgh, PA03-2026
High School Diploma -
Hillsborough High School
Hillsborough, NJ07-2012
Skills
- Data entry proficiency
- Workflow management
- Self motivation
- Teamwork and collaboration
- Customer service
- Multitasking abilities
- Critical thinking
- Effective communication
- Time management
- Office management
- Adaptability and flexibility
- Problem-solving abilities
Certification
CPB - Certified Professional Biller
Timeline
Patient Scheduling Coordinator
Forefront Dermatology
07.2023 - 11.2024
Facility Supervisor
Extra Space Storage
04.2015 - 07.2023
Certified Professional Biller - CPB & CPC
American Academy of Professional Coders
High School Diploma -
Hillsborough High School