Olivia Stanco
Avoca
Summary
Server with four years of restaurant experience Skilled in providing courteous service, collaborating on a team, POS system, and cash handling Thrives in dynamic and fast-paced work environments Graduated in the top 7%, along with receiving Honors with Distinction
Overview
4
4
years of professional experience
Work History
Server
Colarusso's Café
11.2021 - Current
- Provide exceptional customer service by taking food and drink orders accurately and promptly in a busy restaurant setting
- Collaborate effectively with kitchen staff to ensure timely delivery of orders and maintain a high level of customer satisfaction
- Demonstrate thorough knowledge of menu items, ingredients, and specials to make informed recommendations to guests
- Multi-task efficiently by managing multiple tables simultaneously while maintaining a professional and friendly demeanor
- Handle cash and credit card transactions accurately and responsibly, balancing receipts at the end of each shift
- Greeted and seated guests in a friendly and efficient manner, ensuring a positive first impression
- Managed call-aheads and the waitlist, coordinating with serving staff to minimize customer wait times
- Assisted with maintaining cleanliness and organization of front-of-house areas, including lobby and dining room
- Worked with server assistants, and gave floor updates
- Efficiently processed customer transactions, including cash, credit, and gift card payments
- Provided exceptional customer service by accurately answering questions and resolving issues
- Maintained clean and organized work area to enhance customer experience
- Collaborated with team members to handle high-volume periods and ensure smooth operations
Host
Texas Roadhouse
03.2023 - 08.2024
- Greeted and seated guests in a friendly and efficient manner, ensuring a positive first impression
- Managed call-aheads and the waitlist, coordinating with serving staff to minimize customer wait times
- Assisted with maintaining cleanliness and organization of front-of-house areas, including lobby and dining room
Cashier
Panera Bread
02.2023 - 06.2023
- Efficiently processed customer transactions, including cash, credit, and gift card payments
- Provided exceptional customer service by accurately answering questions and resolving issues
- Maintained clean and organized work area to enhance customer experience
Donut Filler/Barista
Donut Connection
04.2021 - 11.2021
- Expertly fill and decorate a variety of donuts according to company standards and customer preferences
- Efficiently operate and clean donut filling equipment to ensure optimal performance and food safety
Education
Bachelor Of Science - Psychology
Stony Brook University
Stony Brook, NYPittston Area Senior High
Yatesville, PA06.2024
Skills
- Valid Driver's License
- Customer Service
- Restaurant Experience
- POS System Experience
Additionalinformation
Graduated in the top 7%, received Honors with Distinction, Key Club, National Honors Society, Drama Club, Environmental Club, Zero Conflict, Technology Club, Telecommunications Club, Yearbook, Yearbook, Vice President, 2023-2024, Technology Club, Treasurer, 2022-2024, Girls' Varsity Tennis, 2023-2024
Timeline
Host
Texas Roadhouse
03.2023 - 08.2024
Cashier
Panera Bread
02.2023 - 06.2023
Server
Colarusso's Café
11.2021 - Current
Donut Filler/Barista
Donut Connection
04.2021 - 11.2021
Pittston Area Senior High
Bachelor Of Science - Psychology
Stony Brook University
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