Olivia Sylvester
Erie
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Machine Operator
Welch's
North East
01.2023 - 05.2026
- Trained new operators on machinery operation and safety protocols.
- Monitored equipment performance and communicated issues to maintenance team for timely resolution.
- Conducted inspections to verify product quality standards were met.
- Performed routine checks on assigned machine to ensure optimal operation.
- Maintained cleanliness and organization of the work area during shifts.
Correctional Officer
Erie County Prison
Erie
04.2024 - 08.2024
- Protected inmates, coworkers, and the entire facility by implementing safety measures.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Monitored daily activities to identify and address suspicious behavior, improper conduct, and potential conflicts.
- Conducted inspections of cells and common areas to maintain compliance and uphold cleanliness standards.
- Prepared incident reports detailing disturbances, injuries, or rule violations.
Caregiver
Help at Home
Curwensville
04.2022 - 01.2023
- Supported clients with daily living activities and personal care, enhancing their independence and quality of life.
- Administered medications following prescribed schedules and guidelines, ensuring client safety and adherence to treatment plans.
- Communicated effectively with clients and family members regarding care plans.
- Trained new staff on caregiving best practices and company policies, fostering a knowledgeable and compliant care team.
Caregiver
HELPMATES INC.
Curwensville
04.2020 - 06.2022
- Supported clients in daily living activities and personal care to enhance quality of life.
- Administered medications according to prescribed schedules and guidelines.
- Facilitated clear communication with clients and family members about care plans to ensure understanding and engagement.
- Improved patient outlook and daily living through compassionate care.
- Monitored patients for changes in physical, emotional, mental, or behavioral conditions to inform necessary adjustments in care.
- Collaborated with healthcare professionals to coordinate client services effectively.
Caregiver
Home Helpers Homecare
Hollidaysburg
08.2019 - 04.2020
- Improved patient outlook and daily living through compassionate care.
- Established safe living environments by collaborating with family and staff on care challenges.
- Facilitated communication with clients and family members to ensure understanding of care plans.
- Recorded client progress and health status changes to track and improve care quality.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Trained new staff on caregiving best practices and company policies.
Customer Service Representative
Rural King Supply
Clearfield
04.2018 - 03.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Addressed customer complaints with professionalism to restore trust and loyalty.
- Guided customers in product selection and purchase decisions to enhance satisfaction.
- Handled transactions accurately using point-of-sale systems.
- Informed customers about promotions and loyalty programs to maximize engagement.
- Developed strong customer relationships to encourage repeat business.
- Supported inventory management by restocking shelves regularly.
Education
High school or equivalent -
Curwensville Area High School
Curwensville, PA 08.2015 - 06.2019
Skills
- Equipment operation
- Safety protocols
- Quality control
- Process optimization
- Operational efficiency
- Incident reporting
- Attention to detail
- Time management
- Problem solving
- Complex problem-solving
- Team collaboration
- Effective communication
- Conflict resolution
- Strong work ethic
- Data entry
- Weapons training
Certification
- First Aid Certification
- CPR Certification
- Driver's License, 08/17, 02/25
Additional Information
Authorized to work in the US for any employer
Timeline
Correctional Officer
Erie County Prison
04.2024 - 08.2024
Machine Operator
Welch's
01.2023 - 05.2026
Caregiver
Help at Home
04.2022 - 01.2023
Caregiver
HELPMATES INC.
04.2020 - 06.2022
Caregiver
Home Helpers Homecare
08.2019 - 04.2020
Customer Service Representative
Rural King Supply
04.2018 - 03.2019
High school or equivalent -
Curwensville Area High School
08.2015 - 06.2019