Olivia Torres
Gilbertsville
Summary
Child welfare professional with comprehensive expertise in safeguarding and advocating for children's well-being. Proven ability to lead teams, manage cases, and implement effective strategies to ensure positive outcomes. Strong problem-solving skills, adaptability, and commitment to collaborative efforts to meet evolving needs. Recognized for reliability, empathy, and fostering supportive environment for both staff and clients.
Overview
8
8
years of professional experience
Work History
NICU/Maternity Care Coordinator
Main Line Health
05.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
Mobile Therapist/ Behavioral Consultant
Creative Health Services
08.2020 - Current
- Maintained strict confidentiality standards while handling sensitive information in accordance with HIPAA regulations.
- Facilitated individual and group therapy sessions, addressing a wide range of mental health concerns.
- Coordinated closely with insurance companies regarding billing procedures and coverage, minimizing financial barriers for clients seeking services.
- Evaluated the effectiveness of treatment plans regularly, making adjustments as needed to optimize client progress.
- Educated family members on how best to support their loved ones throughout the therapeutic process.
- Served as a liaison between clients, families, and other healthcare providers, ensuring cohesive care plans.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for improved client outcomes.
- Participated in continuous professional development opportunities to stay current on advancements within the field of mobile therapy.
- Leverages excellent oral and written communication skills to interact professionally with staff and clients.
Pediatric/NICU/Maternity Care Coordinator
Lehigh Valley Hospital and Health Network
04.2023 - 04.2024
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Conducted thorough assessments of patient needs to devise personalized care plans, addressing both health and social determinants.
- Facilitated patient access to specialized medical services by building network of healthcare provider partnerships.
- Facilitated multi-disciplinary team meetings to ensure comprehensive care plans, enhancing patient outcomes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Intake Supervisor
Berks County Children and Youth Services
11.2021 - 04.2023
- Led a team of intake caseworkers investigating reports of alleged child abuse/neglect.
- Facilitated weekly supervision sessions with caseworkers.
- Established clear expectations for staff performance through comprehensive employee orientation programs, employee reviews and ongoing professional development opportunities.
- Collaborated with other departments to improve overall service delivery and client outcomes.
- Participated in multidisciplinary team meetings.
- Ensured all documentation was completed within regulatory guidelines.
Intake Caseworker
Berks County Children and Youth Services
05.2017 - 11.2021
- Investigated alleged incidents of child abuse/neglect
- Interviewed and assessed families, children and all connected case parties
- Connected families with necessary community resources
- Demonstrated adaptability in handling diverse caseloads, effectively managing complex situations with varying levels of urgency.
- Developed strong relationships with community partners, fostering a collaborative approach to addressing client needs.
- Increased successful case resolutions by collaborating closely with multidisciplinary teams and agencies.
- Delivered empathetic and compassionate service to clients, ensuring their dignity was maintained throughout the process.
- Collaborated with external systems such as law enforcement, medical centers, school systems and mental health facilities.
- Testified in case related court hearings
Education
MBA - Business Administration
Capella University
Minneapolis, MN03-2025
Master of Social Work - Social Work
West Chester University of Pennsylvania
West Chester, PA07-2019
Skills
- Team building and leadership
- Complex Problem-solving
- Strategic planning
- Documentation and reporting
- Staff development
- Policy implementation
- Performance management
Licensure
Licensed Social Worker as of October 2023
Timeline
NICU/Maternity Care Coordinator
Main Line Health
05.2024 - Current
Pediatric/NICU/Maternity Care Coordinator
Lehigh Valley Hospital and Health Network
04.2023 - 04.2024
Intake Supervisor
Berks County Children and Youth Services
11.2021 - 04.2023
Mobile Therapist/ Behavioral Consultant
Creative Health Services
08.2020 - Current
Intake Caseworker
Berks County Children and Youth Services
05.2017 - 11.2021
MBA - Business Administration
Capella University
Master of Social Work - Social Work
West Chester University of Pennsylvania
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