Olivia Verzilli
Pittsburgh
Summary
Knowledgeable sales associate with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Vans
06.2025 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Operated point-of-sale system efficiently to process transactions and manage inventory.
- Maintained store visual standards, ensuring merchandise displays were appealing and organized.
- Collaborated with team members to meet sales goals and enhance customer experience.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Server
Applebee's Neighborhood Bar & Grill
07.2022 - 08.2023
- Provided exceptional customer service, ensuring a welcoming environment for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy throughout the process.
- Collaborated with kitchen staff to expedite timely meal delivery during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Upsold menu items effectively, contributing to increased sales and guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Pharmacy Clerk
Saxonburg Drug
06.2020 - 08.2021
- Processed prescription orders efficiently, ensuring accuracy in medication dispensing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new clerks on operational procedures and pharmacy software systems.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Assisted in inventory management, ensuring adequate stock levels for high-demand medications.
Education
No Degree -
La Roche College
Pittsburgh06-2028
High School Diploma -
Knoch High School
Saxonburg06-2021
Skills
- Customer service
- Teamwork and collaboration
- Retail sales
- Product knowledge
- Store maintenance
- Retail store operations
- Sales goals attainment
- POS system operations
Timeline
Retail Sales Associate
Vans
06.2025 - Current
Server
Applebee's Neighborhood Bar & Grill
07.2022 - 08.2023
Pharmacy Clerk
Saxonburg Drug
06.2020 - 08.2021
No Degree -
La Roche College
High School Diploma -
Knoch High School