Olivia Weiland
Erie
Summary
Dynamic team member with a versatile background in customer service and food preparation. Renowned for strong multitasking and relationship-building skills, eager to leverage expertise to support customer satisfaction and operational success.
Overview
3
3
years of professional experience
Work History
Key Sales Associate
Signet Jewelers
11.2024 - Current
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Streamlined checkout process for customers, resulting in shorter wait times and increased loyalty.
- Provided guidance to new team members on company policies, procedures, and best practices to enhance overall store operations.
- Strengthened client relationships through exceptional customer service and follow-up communication.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Cultivated strong relationships with repeat customers by remembering preferences and offering tailored suggestions based on their needs.
Crew Member
McDonald's Restaurant
02.2024 - 11.2024
- Prepared and assembled food orders quickly and accurately for customers.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member
Sara's Diner
05.2023 - 09.2023
- Assisted in training new crew members on operational procedures and customer service standards.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
McDowell High School
Erie, PASkills
- Teamwork and collaboration
- Problem-solving
- Customer assistance
- Customer follow-up
- Money handling
- Flexible schedule
- Phone etiquette
- Relationship building
Timeline
Key Sales Associate
Signet Jewelers
11.2024 - Current
Crew Member
McDonald's Restaurant
02.2024 - 11.2024
Crew Member
Sara's Diner
05.2023 - 09.2023
High School Diploma -
McDowell High School