Olufunmilola Awolusi
Philadelphia
Summary
Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.
Overview
6
6
years of professional experience
Work History
HR Coordinator / House Manager
God's Glory Inc.
06.2025 - Current
- Provide administrative and Clerical support to HR department, Including maintaining and providing training as needed to staff and contractors
- Assist with recruitment and managing benefits and providing general HR Support.
- Assist with Employee Relations and Benefits including requested information and assistance.
- Coordinate with Contractors for Repairs and Maintenance and upkeep of all Gods glory properties and office.
- Manage household budgets and tracking of expenses and paying bills and coordinating with upper management.
- Organize and Manage family events and other social gatherings.
- Act as a point of Contact for vendors, contractors and also employees and Managerial Staff.
Direct Support Professional
Direct Support Professional
06.2024 - 06.2025
- Assisted with daily personal care and light housekeeping, also maintaining a safe and habitable environment for all individuals and also assisted with administering medication, managing behavior and general communication between individuals and appropriate staff for further assistance.
- Demonstrated knowledge of intellectual developmental disabilities and support techniques such as communication, interaction and independence.
- Transport patients to appointments or other social outings and keep patients safe from potential health hazards in their surrounding environment.
Service Representative
Board of Pensions of the Presbyterian Church USA(Solomon Edwards)
12.2023 - 03.2024
- Provided Salesforce technical assistance to customers and requested appropriate escalations of technical issues to the appropriate teams.
- Assisted with new Salesforce account registrations and updates as needed by both active and retired members under the pension plan.
- Compiled and analyzed customer feedback, insights, and suggestions to help improve products and services.
- Familiarized and kept up to date with new changes regarding Salesforce program updates, products and/or system procedures to ensure ease of access and communication across the board.
Client Service Associate
JG Wentworth
06.2023 - 11.2023
- Administered client program accounts, settlement updates and any assistance requested regarding their debt resolution programs
- Analyzed standings of accounts as well as payment statues, and keeping client updated regarding information needed for further negotiations with creditors
- Maintained in-depth knowledge of the company's products or services to provide accurate information and assistance to customers.
- Performed clerical duties which included reporting changes in account status per client updates.
Retirement Participant Specialist
Vanguard(Infosys)
10.2021 - 03.2023
- Audited and balanced participant accounts, provided services such as loan modeling, Hardship withdrawals, acct updates and basic account information updates. Worked with the implementation team and assistance provided as needed regarding closures as well as transfers.
- Collected and computed customer feedback, insights, and suggestions to help improve products and services. Maximized technical assistance to customers and researched appropriate escalations of technical issues to the appropriate teams.
- Remained informed of new changes regarding program updates, products and/ or system procedures.
Customer Service Specialist
BNY Mellon
09.2019 - 09.2021
- Handled inbound customer requests to include account information, fill out card forms, complete dispute charges, fraud investigation, and transactional confirmations.
- Demonstrated awareness of all necessary guidelines processes as expected and determined by managerial staff.
- Sent follow up emails on behalf of customers to the customer care and fraud department for disputed/duplicated charges.
Phone Person/counter person.
Lagos Island Grille
06.2019 - 11.2019
- Provided phone answering services and processed orders for inbound customers. Assisted in packaging food for delivery and welcoming guests to the restaurant.
- Handled and processed customer purchases and returns of products and enquiries of services
- Received incoming mails and processed them accordingly. Keep the storefront clean and assist in daily set up and closing of the store.
Education
MBA - Human Resources Management
West Chester University of Pennsylvania
12-2026
Bachelor's Degree - Interdisciplinary Studies, Minors in Sociology and Social Work Concepts
West Chester University of Pennsylvania
05.2025
Skills
- Recordkeeping
- Maintains confidentiality
- Employee relations
- Microsoft office and docusign
- New employee orientations
- Superb interpersonal skills
- Background checks
- Customer relations
- Recruiting
Timeline
HR Coordinator / House Manager
God's Glory Inc.
06.2025 - Current
Direct Support Professional
Direct Support Professional
06.2024 - 06.2025
Service Representative
Board of Pensions of the Presbyterian Church USA(Solomon Edwards)
12.2023 - 03.2024
Client Service Associate
JG Wentworth
06.2023 - 11.2023
Retirement Participant Specialist
Vanguard(Infosys)
10.2021 - 03.2023
Customer Service Specialist
BNY Mellon
09.2019 - 09.2021
Phone Person/counter person.
Lagos Island Grille
06.2019 - 11.2019
Bachelor's Degree - Interdisciplinary Studies, Minors in Sociology and Social Work Concepts
West Chester University of Pennsylvania
MBA - Human Resources Management
West Chester University of Pennsylvania
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