Olyvia Taylor

Caring for patients at bed side and

• Assisted patients with daily living activities, promoting independence and dignity.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Transferred numbers to different service providers for clients.

Updated customer information in the system.

Deactivated phone numbers no longer in service.

Resolved issues relating to incorrect phone numbers in multiple initiatives.

Responded to customer emails promptly.

Addressed and resolved inquiries via text messages promptly.

Delivered solutions for client inquiries through remote assistance.

Collaborated with team on problem-solving initiatives and issue investigation.

Handled incoming customer calls.

Addressed and corrected billing errors.

Performed system reboots to troubleshoot customer problems.