Omar Davis
ADMINISTRATIVE INDUSTRIAL ENGINEER
PANAMA OESTE,10
Summary
Dedicated to driving organizational efficiency and reducing costs. Strong leader and problem-solver with independent decision-making skills and sound judgment. Consistently makes positive contributions to company success. Goal is to streamline operations, promote efficiency, and ensure optimal outcomes for the organization.
Overview
11
11
years of professional experience
3
3
Languages
Work History
CUSTOMER SERVICE REPRESENTATIVE
FOUNDEVER
10.2019 - 10.2024
- Guiding, Empowering and supporting agents and coaches to solve customer issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
RESTAURANT MANAGER
Esto Está Rico PTY
01.2020 - 01.2022
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Carefully interviewed, selected, trained, and supervised staff.
- Accurately calculated inventory levels and procured necessary supplies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
CUSTOMER SUPPORT, SALES AND RETENTION
Sitel Panama
11.2017 - 11.2018
- Made sure of customer satisfaction, provided technical support for customers on cable TV and internet issues
- Generated prospective customers for new business sales.
- Exceeded monthly retention targets consistently by employing effective negotiation tactics when dealing with unsatisfied clients.
- Taught and guided about 15 new workers how to sell, retain and give support
DEMONSTRATOR AND SALES PERSON
Agencias Feduro
02.2014 - 12.2014
- Sold 100% of the target for perfumes sales in a retail environment every day
ASSISTANT PLANNER
Papelera Istmeña
09.2013 - 01.2014
- Provided support in budget preparation, monitoring expenditure against targets to ensure financial control during the planning process.
- Assisted in the planning of new purchases and ensuring projects were kept on track
Education
ADMINISTRATIVE INDUSTRIAL ENGINEERING DEGREE -
Universidad del Istmo
LEADERSHIP CERTIFICATE - undefined
Universidad Santa María La Antigua
PRECISION MECHANICS - undefined
Instituto Técnico Don Bosco
Skills
- Leadership skills
- Teamwork
- Impressive fast learning skills
- Product and service sales
- Problem-solving skills
- Microsoft Office Suite
- Microsoft Excel
- Customer relationship management (CRM)
- Sales expertise
- Staff training
Timeline
RESTAURANT MANAGER
Esto Está Rico PTY
01.2020 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
FOUNDEVER
10.2019 - 10.2024
CUSTOMER SUPPORT, SALES AND RETENTION
Sitel Panama
11.2017 - 11.2018
DEMONSTRATOR AND SALES PERSON
Agencias Feduro
02.2014 - 12.2014
ASSISTANT PLANNER
Papelera Istmeña
09.2013 - 01.2014
LEADERSHIP CERTIFICATE - undefined
Universidad Santa María La Antigua
PRECISION MECHANICS - undefined
Instituto Técnico Don Bosco
ADMINISTRATIVE INDUSTRIAL ENGINEERING DEGREE -
Universidad del Istmo
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