Omnia Elfar
Stroudsburg
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Family Restaurant
11.2019 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Medical Receptionist
Medical Clinic
05.2016 - 06.2017
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Printed prescription requests and queries in compliance with practice protocol.
Education
Bachelor of Arts - Technology Education
Portsaid University
Portsaid06.2017
Skills
- YouTube
- Google Docs
- Apple macOS
- Adobe Systems Adobe Creative Cloud
- Adobe Systems Adobe Acrobat
- Microsoft Access
- Microsoft Windows
- Microsoft Office
- 3D Modeling
- Adobe Systems Adobe Photoshop
- Image Editing
- Microsoft Project
- Adobe Flash
- Hardware and Software Installation
- Application Installation
- Microsoft Windows and Office
- Apple IOS
- Mac Systems
- Information Updates
- HTML
- CSS
- Javascript
- Programming
- Front-End Skills: HTML, CSS
- Leadership skills
Certification
- HTML5 Application Development (ITS)
- HTML and CSS (ITS)
- CompTIA IT Fundamentals (ITF+)
- Goggle IT Support Professional Certificate (Google)
- G Suite Administrator Fundamentals (Google)
- Google Cloud Fundamentals (Google)
- Supply Chain Management Korea Advanced Institute of Science and Technology(KAIST))
- full stack developer track (Udacity)
- Adobe Photoshop CS6 (Adobe)
- Touch Develop "Hour Of Code" (Microsoft)
- Sales Forecasting (HP)
- Marketing Benefits vs. features (HP)
- Inventory Management (HP)
- Effective Business Websites (HP)
- Customer Relationship Management (HP)
- Business Email (HP)
- Presenting Data (HP)
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Waitress
Family Restaurant
11.2019 - Current
Medical Receptionist
Medical Clinic
05.2016 - 06.2017
Bachelor of Arts - Technology Education
Portsaid University
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