Ondrea L. Marley
Conestoga
Summary
I have 20 years' experience in the Lancaster general health care system with dynamic Customer Service Specialist with a proven track record at excelling in optimizing patient scheduling and insurance verification. Detail-oriented and a strong communicator, I leverage my expertise in health insurance billing and analytical skills to enhance operational efficiency and improve patient satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Geriatrics
08.2019 - Current
- Optimized check-in and check-out process for enhanced efficiency
- Insurance Verification: Ensuring correct coverage or using insurance portals
- Rectifying submitted claims during claim edit and charge review
- Phones: Streamlining incoming call management to address patient needs.
- Assisted in clarifying patient inquiries related to insurance, medication, or other office-related concerns. Creating encounters for messages or refilling of medications.
- Provider billing: manual input of nursing home charges
- Facilitated patient scheduling for acute care and future follow-up appointments
- Overseeing Rightfax correspondences and distributing orders or scanning required documentation.
Customer Service Specialist
LGHP Pain Management
08.2018 - 08.2019
- Optimized check-in and check-out process for enhanced efficiency
- Insurance Verification: Ensuring correct coverage or using insurance portals
- Phones: Streamlining incoming call management to address patient needs.
- Assisted in clarifying patient inquiries related to insurance, medication, or other office-related concerns. Establishing encounters for message delivery or pharmaceutical replenishment.
- Facilitated patient scheduling for acute care and future follow-up appointments
- Schedule Appointments and procedures for Surgery Center
- Check daily faxes/mail
Customer Service Specialist
LGH Centralized Scheduling (Burle)
11.2016 - 08.2018
- Optimized check-in and check-out process for enhanced efficiency
- Insurance Verification: Ensuring correct coverage or using insurance portals
- Schedule appointments for 7 Practices
- Schedule for all outpatient tests.
- Work Referral WQ
- Develop daily provider schedule
- Contribute innovative solutions to optimize workflows when needed
- Assess authorizations and referrals
- Facilitate team activities within department
- Phones: Streamlining incoming call management to address patient needs.
- Assisted in clarifying patient inquiries related to insurance, medication, or other office-related concerns.
- Creating encounters for messages or refilling of medications.
Customer Service Specialist
The Heart Group of Lancaster General Health
08.2012 - 11.2016
- Optimized check-in and check-out process for enhanced efficiency
- Insurance Verification: Ensuring correct coverage or using insurance portals
- Point of service collection
- Prepare daily deposit
- WQ’s: Corrections for timely billing
- Coordinate appointments
- Outpatient registration for the lab/non-invasive tests
Customer Service Specialist
Diabetes & Endocrinology Specialists of Lancaster General Health
09.2007 - 08.2012
- Registration
- Answering phone calls
- Schedule appointments
- Insurance referral and authorizations for outgoing tests/consults
- Maintain daily incoming mail and faxes
- Manage referrals for new patients
- Collect co-pay
Customer Service Specialist
Lititz Family Medicine of Lancaster General Health
11.2005 - 09.2007
- Registration
- Answering phone calls
- Coordinate referrals
- Collect co-pay
- Schedule appointments
Education
High school diploma -
Penn Manor High School
Millersville, PA06-1991
Skills
- Systematically structured
- Detail-oriented
- Strong written communication skills
- Strong verbal communication skills
- Health insurance billing process's
- Microsoft Office
- Medical terminology
- ICD-10 knowledge
- Pharmacy setting
- Typing proficiency
- 95%-100% accuracy
- Team player
- Leadership skills
- Ability to work independently
- Ability to work as part of a team
- Strong analytical qualities
Timeline
Customer Service Specialist
Geriatrics
08.2019 - Current
Customer Service Specialist
LGHP Pain Management
08.2018 - 08.2019
Customer Service Specialist
LGH Centralized Scheduling (Burle)
11.2016 - 08.2018
Customer Service Specialist
The Heart Group of Lancaster General Health
08.2012 - 11.2016
Customer Service Specialist
Diabetes & Endocrinology Specialists of Lancaster General Health
09.2007 - 08.2012
Customer Service Specialist
Lititz Family Medicine of Lancaster General Health
11.2005 - 09.2007
High school diploma -
Penn Manor High School
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