Summary
Overview
Work History
Education
Skills
Timeline
Generic

Onnie Shaffer

Pleasant Unity

Summary

Dynamic Store Manager with a proven track record at S&S Corner Market, excelling in customer service and team leadership. Skilled in training and mentoring staff, I enhanced customer satisfaction through effective problem-solving and communication. Adept at inventory control and POS systems, I fostered a positive work environment that drove performance and efficiency.

Overview

11
11
years of professional experience

Work History

Store Manager

S&S Corner Market
09.2017 - 12.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Customer Service Supervisor

Burlington
11.2015 - 09.2017
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Team Trainer

Taco Bell
09.2012 - 10.2015
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Taught new team members correct procedures for all areas of operations.
  • Trained new employees in specific job requirements.

Education

Associate Degree - Psychology

Westmoreland County Community College
Youngwood, PA

High School Diploma - General Studies

Dr Robert Keterer Charter School
Latrobe, PA
01.2012

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • POS systems
  • Goals and performance
  • Team building and leadership

Timeline

Store Manager

S&S Corner Market
09.2017 - 12.2023

Customer Service Supervisor

Burlington
11.2015 - 09.2017

Team Trainer

Taco Bell
09.2012 - 10.2015

Associate Degree - Psychology

Westmoreland County Community College

High School Diploma - General Studies

Dr Robert Keterer Charter School
Onnie Shaffer