Onnie Shaffer
Pleasant Unity
Summary
Dynamic Store Manager with a proven track record at S&S Corner Market, excelling in customer service and team leadership. Skilled in training and mentoring staff, I enhanced customer satisfaction through effective problem-solving and communication. Adept at inventory control and POS systems, I fostered a positive work environment that drove performance and efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
S&S Corner Market
09.2017 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Supervisor
Burlington
11.2015 - 09.2017
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Team Trainer
Taco Bell
09.2012 - 10.2015
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Taught new team members correct procedures for all areas of operations.
- Trained new employees in specific job requirements.
Education
Associate Degree - Psychology
Westmoreland County Community College
Youngwood, PAHigh School Diploma - General Studies
Dr Robert Keterer Charter School
Latrobe, PA01.2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- POS systems
- Goals and performance
- Team building and leadership
Timeline
Store Manager
S&S Corner Market
09.2017 - 12.2023
Customer Service Supervisor
Burlington
11.2015 - 09.2017
Team Trainer
Taco Bell
09.2012 - 10.2015
Associate Degree - Psychology
Westmoreland County Community College
High School Diploma - General Studies
Dr Robert Keterer Charter School
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