Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings. Proficient in relevant software.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Problem Solver
Amazon
Hazleton
09.2025 - Current
Analyzed complex problems to identify effective solutions for operational challenges.
Collaborated with cross-functional teams to streamline processes and enhance efficiency.
Uber Partner
Uber
Hazleton
08.2023 - 07.2025
Chat Support Representative
Its graphic
Wilkes-Barre
01.2022 - 09.2023
Provided timely chat support to customers, addressing inquiries and concerns effectively.
Utilized company software to track and resolve customer issues efficiently.
Collaborated with team members to share best practices and improve service quality.
Customer Service Representative
IDentia
New Brunswick
12.2019 - 06.2021
Assisted customers with inquiries regarding products and services.
Processed customer orders and maintained accurate order records.
Resolved customer complaints through effective communication and problem-solving.