Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Orlando Ulloa Benitez

Orlando Ulloa Benitez

Hazleton

Summary

Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings. Proficient in relevant software.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work History

Problem Solver

Amazon
Hazleton
09.2025 - Current
  • Analyzed complex problems to identify effective solutions for operational challenges.
  • Collaborated with cross-functional teams to streamline processes and enhance efficiency.

Uber Partner

Uber
Hazleton
08.2023 - 07.2025

Chat Support Representative

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Wilkes-Barre
01.2022 - 09.2023
  • Provided timely chat support to customers, addressing inquiries and concerns effectively.
  • Utilized company software to track and resolve customer issues efficiently.
  • Collaborated with team members to share best practices and improve service quality.

Customer Service Representative

IDentia
New Brunswick
12.2019 - 06.2021
  • Assisted customers with inquiries regarding products and services.
  • Processed customer orders and maintained accurate order records.
  • Resolved customer complaints through effective communication and problem-solving.

Education

Associate of Applied Science -

Luzerne County Community College
Nanticoke, PA
09.2024 - 12.2025

Skills

  • Problem solving
  • Cross-functional collaboration
  • Customer service
  • Process improvement

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Problem Solver

Amazon
09.2025 - Current

Associate of Applied Science -

Luzerne County Community College
09.2024 - 12.2025

Uber Partner

Uber
08.2023 - 07.2025

Chat Support Representative

Its graphic
01.2022 - 09.2023

Customer Service Representative

IDentia
12.2019 - 06.2021
Orlando Ulloa Benitez