Oscar Concepcion
Bristol
Summary
Punctual, determined, Hard working. Always left a good mark in the places I worked. Operations professional with strong background in streamlining processes and optimizing efficiency. Demonstrates robust focus on team collaboration and consistently meets organizational goals. Adaptable and reliable with skills in project management, data analysis, and problem-solving. Known for clear communication, strategic thinking, and results-driven approach.
Overview
7
7
years of professional experience
Work History
Operations Associate
Flex Drive
09.2024 - Current
- Identified improperly repaired items and addressed with supervisor to resolve.
- Test drove vehicles following repair work to check for any remaining issues.
- Built strong relationships with local businesses to generate referrals and expand client base.
- Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Explained rental process and ways to succeed
Assistant Manager
Shoe Carnival
08.2023 - 09.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Stocker/ Customer service representative
Five Below
08.2021 - 08.2022
- Answered customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
- Consistently exceeded sales and product add-on quotas on a daily basis.
- Used my sales skills to promote product and to take advantage of upsell opportunities.
- Educated customers about promotions to increase sales.
Sales Floor Associate
Ross Dress for Less
03.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
Cashier
Burlington
01.2021 - 03.2021
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Educated customers about promotions to increase sales.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Helped customers by answering their questions and completing their requests.
Retail Associate
GameStop
01.2020 - 12.2020
- Kept the sales floor clean by straightening and facing merchandise.
- Answered questions about store policies and concerns to support positive customer experiences.
- Did stocking and quickly alerted management to low inventory levels.
- Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations.
- Assisted English and Spanish speaking customers, resulting in a increase in customer loyalty.
Stocker
Martinez Grocery
03.2019 - 05.2020
- Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out.
- Inspected them for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained neat, orderly and safe work space.
- Used RF scanners to track merchandise and double-check container contents.
- Priced merchandise, stocked shelves and took inventory of supplies
- Reorganized storage areas to improve access and meet the needs of various products with varying weights, sizes, and shapes.
- Kept my work area clean, orderly, and safe.
- Quickly removed and staged products from daily delivery trucks.
Education
High School Diploma -
Esperanza Academy Charter School
Philadelphia, PA01.2020
Skills
- Collaborative team development
- Efficient product placement
- Physical strength
- Surveillance monitoring
- Customer engagement
- Team performance standards
- Productivity optimization
- Proficient in bilingual communication
- Team development
Accomplishments
- Been invited and accepted into National Honor Society
- Had honors and certificates throughout all my life
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Associate
Flex Drive
09.2024 - Current
Assistant Manager
Shoe Carnival
08.2023 - 09.2025
Stocker/ Customer service representative
Five Below
08.2021 - 08.2022
Sales Floor Associate
Ross Dress for Less
03.2021 - 07.2021
Cashier
Burlington
01.2021 - 03.2021
Retail Associate
GameStop
01.2020 - 12.2020
Stocker
Martinez Grocery
03.2019 - 05.2020
High School Diploma -
Esperanza Academy Charter School
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