Osman Aquino
Hatboro
Summary
With the company I work with I've dedicated my time in always learning and building a relationship with the employees. My hard work has given me the position im in, in less than a year. Everyday at work I practice my skills. There is always problem solving, team work, and leading in my day to day life. Offering excellent leadership and team-building skills to foster positive retail environment, eager to learn and grow in this role. Brings solid understanding of customer service and retail operations, combined with strong organizational and problem-solving abilities. Ready to use and develop leadership.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Manager
McDonald's Restaurant Tanway Enterprises
12.2023 - Current
- Assisted in daily store operations and inventory management.
- Supported customer service team with sales and inquiries.
- Learned cash handling procedures and POS system operations.
- Organized merchandise displays to enhance shopping experience.
- Helped customers with any issues
- problem solved
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Hatboro Horsham
Horsham, PASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Team leadership and coaching
- Outstanding communication skills
- Goals and performance
- Leadership development
Certification
Safesport certified
US coaching 11v11 license
Languages
Spanish
Professional Working
Italian
Limited Working
Interests
- Documenting and sharing travel experiences
- Music
- Mindfulness Practices
- High-Intensity Interval Training
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
- Committed to improving personal fitness through regular participation in soccer and football
- Cooking
- Baking
Timeline
Store Manager
McDonald's Restaurant Tanway Enterprises
12.2023 - Current
High School Diploma -
Hatboro Horsham
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