Osvaldo Diaz
Customer Service
Panama City
Summary
Accomplished Customer Service Representative with a proven track record at ALORICA and SSG, excelling in complaint resolution and call management. Skilled in de-escalation techniques and product promotion, consistently enhancing customer satisfaction. Demonstrated ability to support international sales, improving customer retention by 30%. Expert in building rapport and live chat support, embodying a results-driven approach.
Overview
17
17
years of professional experience
Work History
Tech Support and Customer Service
SITEL
05.2019 - 09.2019
Provide customer service and tech support for US customers at geek squad and Best Buy.
Tech Support Agent
Dell Computers
01.2003 - 01.2004
Provided tech support services for US and Canada-based clients at Crate and Barrel.
Education
High School Diploma -
Instituto David
David, Panama 05.2001 -
Skills
Data Collection
Call Management
Complaint resolution
Scheduling
Appointment Scheduling
Product Knowledge
Payment Processing
International sales support
Problem Resolution
De-Escalation Techniques
Product Promotion
Product Education
Call center experience
Sales closing
Building rapport
Live chat support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Tech Support and Customer Service
SITEL
05.2019 - 09.2019
Tech Support Agent
Dell Computers
01.2003 - 01.2004
High School Diploma -
Instituto David
05.2001 -
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