Oumar Diakite
Philadelphia
Summary
Seasoned manager with expertise in team training and boosting customer satisfaction. Proven track record in leading operations, resolving issues swiftly, and maintaining high service standards to drive organizational success.
Overview
1
1
year of professional experience
Work History
Security Officer
Allied Universal Security Services
Philadelphia
05.2025 - Current
- Secured personnel and property by conducting inspections and patrolling grounds.
- Monitored premises to ensure safety and security of staff and visitors.
- Responded to alarms and conducted investigations to address security concerns.
- Assisted with access control by verifying identification of personnel and guests.
- Recorded incidents and compiled reports for management review to inform safety protocols.
- Maintained knowledge of company policies and emergency procedures for effective response.
- Checked for safety hazards and implemented corrective actions.
- Greeted staff, guests, vendors, and contractors upon arrival at facility entrance.
Manager
Dunkin' Donuts
Philadelphia
12.2024 - 12.2025
- Trained and mentored team members on customer service excellence standards.
- Resolved customer complaints promptly, ensuring customer satisfaction and loyalty.
- Supervised daily operations, enhancing service delivery consistency.
- Conducted staff meetings to clearly communicate goals and expectations.
- Maintained cleanliness and organization of store environment, promoting a positive customer experience.
Education
High School Diploma -
William L Sayre
5800 Walnut St 06-2024
Skills
- Access control
- Active shooter response
- Defensive tactics
- Access control
- Alarm monitoring
- Complex problem solving
- Alarm monitoring
Languages
English
Full Professional
Timeline
Security Officer
Allied Universal Security Services
05.2025 - Current
Manager
Dunkin' Donuts
12.2024 - 12.2025
High School Diploma -
William L Sayre