PABLO FONG LIM CHENG
Panamá
Summary
Dynamic Restaurant General Manager with a proven track record at Dragon Chino, excelling in operations management and cost control. Spearheaded innovative marketing strategies, boosting revenue while fostering a motivated team environment. Fluent in three languages, I prioritize food safety and customer satisfaction, ensuring compliance and enhancing overall dining experiences.
Overview
2026
2026
years of professional experience
Work History
Restaurant General Manager
Dragon Chino
2025 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw daily operations, ensuring efficient workflow and adherence to service standards.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Restaurant General Manager
Grupo Ni Hao Panamá, S.A.
12.2009 - 11.2024
- Oversaw daily operations, ensuring efficient workflow and adherence to service standards.
- Trained and mentored staff, fostering a positive team environment and enhancing performance.
- Implemented cost control measures, optimizing inventory management and reducing waste.
- Developed and executed marketing strategies to increase customer engagement and drive sales growth.
- Enhanced guest satisfaction through consistent quality service and prompt resolution of issues.
- Managed vendor relationships, negotiating contracts to secure favorable terms for supplies and services.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
Procurement Manager
Clegg Industry
2004 - 2008
- Led procurement initiatives to optimize supply chain efficiency and reduce costs.
- Developed strategic supplier relationships to enhance product quality and service delivery.
- Analyzed market trends and pricing strategies to inform purchasing decisions and budget allocations.
- Implemented inventory management systems to streamline order processing and minimize excess stock.
- Coordinated cross-functional teams to ensure alignment on procurement objectives and project timelines.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Implemented risk management strategies within the supply chain process to mitigate potential disruptions from external factors such as fluctuating markets or natural disasters.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Collaborated with product development teams to source innovative materials that met technical specifications and cost targets.
- Developed risk management strategies for procurement function, ensuring business continuity and resilience against supply chain disruptions.
Data Entry Clerk
Carat Aegis
2003 - 2004
- Entered and maintained accurate data in internal systems to ensure operational efficiency.
- Verified data integrity by cross-referencing information with source documents.
- Processed high volumes of data entry tasks while adhering to strict deadlines.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Cost Analyst
Carat Aegis
2002 - 2003
- Analyzed cost per point per clients need.
- Assisted in preparing detailed cost reports for management, highlighting variances and trends.
- Data input of all analyzed cost into an excel sheet for review and assessment.
Office Manager
New Chock Enterprise
2000 - 2002
- Assisted in managing office supplies and inventory to ensure efficient operations
- Provided front-desk support, greeting visitors and managing incoming communications
- Engaged with vendors for service procurement, building professional relationships
- Learned and utilized office management software for document organization and tracking
- Maintained cleanliness and organization of office spaces to promote productivity
Education
Associate of Science - Business Administration And Management
Pasadena City College
Pasadena, CABachelor of Science - International Business
California State University, Los Angeles
Los Angeles, CASkills
- Operations management
- Inventory management
- Food safety
- Cost control
- Speak 3 languages
Timeline
Restaurant General Manager
Grupo Ni Hao Panamá, S.A.
12.2009 - 11.2024
Restaurant General Manager
Dragon Chino
2025 - Current
Procurement Manager
Clegg Industry
2004 - 2008
Data Entry Clerk
Carat Aegis
2003 - 2004
Cost Analyst
Carat Aegis
2002 - 2003
Office Manager
New Chock Enterprise
2000 - 2002
Associate of Science - Business Administration And Management
Pasadena City College
Bachelor of Science - International Business
California State University, Los Angeles