PABLO FONG LIM CHENG
Panamá
Summary
Dynamic Restaurant General Manager with a proven track record at Dragon Chino, excelling in operations management and cost control. Spearheaded innovative marketing strategies, boosting revenue while fostering a motivated team environment. Fluent in three languages, I prioritize food safety and customer satisfaction, ensuring compliance and enhancing overall dining experiences.
Overview
2026
2026
years of professional experience
Work History
Restaurant General Manager
Dragon Chino
Panama City, Panama
2025 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw daily operations, ensuring efficient workflow and adherence to service standards.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Restaurant General Manager
Grupo Ni Hao Panamá, S.A.
Panama City, Panama
12.2009 - 11.2024
- Oversaw daily operations, ensuring efficient workflow and adherence to service standards.
- Trained and mentored staff, fostering a positive team environment and enhancing performance.
- Implemented cost control measures, optimizing inventory management and reducing waste.
- Developed and executed marketing strategies to increase customer engagement and drive sales growth.
- Enhanced guest satisfaction through consistent quality service and prompt resolution of issues.
- Managed vendor relationships, negotiating contracts to secure favorable terms for supplies and services.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
Procurement Manager
Clegg Industry
Los Angeles, CA
2004 - 2008
- Led procurement initiatives to optimize supply chain efficiency and reduce costs.
- Developed strategic supplier relationships to enhance product quality and service delivery.
- Analyzed market trends and pricing strategies to inform purchasing decisions and budget allocations.
- Implemented inventory management systems to streamline order processing and minimize excess stock.
- Coordinated cross-functional teams to ensure alignment on procurement objectives and project timelines.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Implemented risk management strategies within the supply chain process to mitigate potential disruptions from external factors such as fluctuating markets or natural disasters.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Collaborated with product development teams to source innovative materials that met technical specifications and cost targets.
- Developed risk management strategies for procurement function, ensuring business continuity and resilience against supply chain disruptions.
Data Entry Clerk
Carat Aegis
Los Angeles, CA
2003 - 2004
- Entered and maintained accurate data in internal systems to ensure operational efficiency.
- Verified data integrity by cross-referencing information with source documents.
- Processed high volumes of data entry tasks while adhering to strict deadlines.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Cost Analyst
Carat Aegis
Los Angeles, CA
2002 - 2003
- Analyzed cost per point per clients need.
- Assisted in preparing detailed cost reports for management, highlighting variances and trends.
- Data input of all analyzed cost into an excel sheet for review and assessment.
Office Manager
New Chock Enterprise
Los Angeles, CA
2000 - 2002
- Assisted in managing office supplies and inventory to ensure efficient operations
- Provided front-desk support, greeting visitors and managing incoming communications
- Engaged with vendors for service procurement, building professional relationships
- Learned and utilized office management software for document organization and tracking
- Maintained cleanliness and organization of office spaces to promote productivity
Education
Associate of Science - Business Administration And Management
Pasadena City College
Pasadena, CABachelor of Science - International Business
California State University, Los Angeles
Los Angeles, CASkills
- Operations management
- Inventory management
- Food safety
- Cost control
- Speak 3 languages
Timeline
Restaurant General Manager
Grupo Ni Hao Panamá, S.A.
12.2009 - 11.2024
Restaurant General Manager
Dragon Chino
2025 - Current
Procurement Manager
Clegg Industry
2004 - 2008
Data Entry Clerk
Carat Aegis
2003 - 2004
Cost Analyst
Carat Aegis
2002 - 2003
Office Manager
New Chock Enterprise
2000 - 2002
Associate of Science - Business Administration And Management
Pasadena City College
Bachelor of Science - International Business
California State University, Los Angeles