Paige Endruschat
Case Management Supervisor
Ephrata
Summary
Dynamic Case Management Supervisor with a proven track record at Arkview Behavioral Health and Retreat Behavioral Health, excelling in patient care coordination and effective communication. Skilled in developing strategies to overcome client barriers, enhancing service delivery, and mentoring teams to ensure high-quality care. Committed to HIPAA compliance and community outreach for improved patient outcomes.
Overview
14
14
years of professional experience
Work History
Case Management Supervisor
Arkview Behavioral Health
Mechanicsburg
08.2024 - Current
- Facilitate collaboration with community partners and referral agencies to enhance service delivery.
- Provide case management services, including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.
- Manage escalated case concerns, coordinating multidisciplinary solutions for complex issues.
- Supervise and mentor a team of three case managers, ensuring consistent service quality and workflow efficiency.
- Identified client barriers and developed effective strategies to overcome challenges.
Patient Care Coordinator Team Lead
Retreat Behavioral Health
Ephrata
06.2019 - 06.2024
- Facilitated daily interactions between patients and clinical staff to enhance communication and care transitions.
- Managed staffing needs alongside patients, primary supports, families, and referral sources to evaluate progress.
- Streamlined program referrals and improved access to community-based services.
- Coordinated care plans with clients and family members to ensure effective treatment.
Assistant Manager
Applebees
Lancaster
01.2017 - 03.2019
- In charge of scheduling and inventory and day to day operations
- Trained new employees to our standard of excellence
- Monitored inventory to provide needed supplies to servers and bartenders
- Ensured compliance with health and safety regulations
- Coordinated employee schedules to provide adequate staff coverage.
Steward & Inventory Manager
Kitchen Kettle Village
Intercourse
04.2012 - 01.2017
- Negotiated with suppliers for better pricing, terms, and delivery schedules.
- Anticipated guest needs for personalized and seamless service.
- Implemented inventory control systems to ensure accurate tracking of stock levels.
- Assisted in training new housekeeping staff members on proper procedures and quality standards.
- Assisted in setting up meeting spaces for events according to client specifications.
Education
Certification - Computer Networking
US ARMY
Ft. Gordon, GA05.2008
Some College (No Degree) - Medical Billing & Coding
Berks Technical Institute
Wyomissing, PASkills
- Patient care coordination
- HIPAA compliance
- New hire training
- Effective communication
- Patient assessments and referrals
- Community outreach
Community Service
- Member of MDWISE Group- Multi-disciplinary Workgroup on Infants with Substance exposure- Office of Children, Youth and Families
- Opioid Abuse Child Impact Task Force Member
- Plans of Safe Care Program Member to provide services and support to provide safety and well-being of an infant affected by substance abuse, withdrawal or FASD including services for mothers or family members
- Board Member- Reach out and Read of Lancaster, PA
- Active volunteer to Renewal Program for women
Middle Initial
E
Timeline
Case Management Supervisor
Arkview Behavioral Health
08.2024 - Current
Patient Care Coordinator Team Lead
Retreat Behavioral Health
06.2019 - 06.2024
Assistant Manager
Applebees
01.2017 - 03.2019
Steward & Inventory Manager
Kitchen Kettle Village
04.2012 - 01.2017
Certification - Computer Networking
US ARMY
Some College (No Degree) - Medical Billing & Coding
Berks Technical Institute